Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01271651 ↗ ServiceMax

OLYMPIC VETERINARY • Repair • P3

📍 ARLINGTON ANIMAL HOSPITAL INC — 4229 Van Buren Blvd, Riverside CA, 92503

May 12, 2025 → Jun 23, 2026

✅ Completed
P3
SLA Clock
3 business days from creation · Target: May 15, 2025
✗ SLA Missed (274 biz days late)
Active: 277 biz days
Budget: 3 biz days
🕐 Clock stopped: Canceled (Jun 23, 2026)
SLA Target
▶ Clock Running
Status: Created
May 12 → May 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
May 12 → May 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
May 12 → May 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Entered
May 12 → May 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
277d
▶ Clock Running
Status: On Hold
May 12 → Jun 23, 2026
277 business days (counted)
Running total: 277 of 3 biz days used
Created: May 12, 2025 Canceled: Jun 23, 2026
Business Days Used 277 / 3
0 3d budget +274d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
May 12 → May 12 Created ▶ Running 0 0 / 3
May 12 → May 12 Ready for Scheduling ▶ Running 0 0 / 3
May 12 → May 12 Assigned ▶ Running 0 0 / 3
May 12 → May 12 Entered ▶ Running 0 0 / 3
May 12 → Jun 23 On Hold ▶ Running 277 277 / 3
Dispatch 0.0d
Holding 278.0d (excluded)
Coordinators 0.2d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
278.0 days
Coordinators
0.2 days
Created: May 12, 2025 Due: May 15, 2025 Completed: Jun 23, 2026 (403 days late)
📅
278.0 days Total Age
⏱️
278.0d in On Hold Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 460 days old
🚨
Primary Delay 278.0 days stuck in "On Hold"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
On Hold
278.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/23/26 LOberg Cancelled

5-12 Mburris called site spoke with POC Rick T and he said Surgery / Exam Table has already been fixed he did it himself 

⚠️ Problem Description
One of the gas struts needs to be replaced on the v-top. Replacement parts have been shipped to the customer and they are ready to schedule service.
📄 Description
Olympic Veterinary Advanced Surgical Table (Series) (51801, 51802, 51803)

Timeline

📋
Work Order Created May 12, 9:35 AM
Work Order: WO-01271651
Type: Repair
Priority: P3
📅
Status: Ready for Scheduling by Kimberly Hardison May 12, 9:40 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned May 12, 11:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 22m
🆕
Status: Entered by Michael Burris May 12, 11:33 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 30m
🚨 278.0 business days
🚫
Status: Canceled by Lauren Oberg Jun 23, 11:45 AM
From: On Hold
To: Canceled
Duration in Previous: 407d 0h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
P3
Type
Repair
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
May 12, 9:35 AM
Invoice #
N/A

Details