Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Emanuel Medical Ctr — 117 Kite Rd, Swainsboro GA, 30401
May 12, 2025 → May 22, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| May 12 → May 13 | Created | ▶ Running | 1 | 1 |
| May 13 → Oct 22 | Scheduled | ▶ Running | 111 | 112 |
| Oct 22 → Mar 23 | Assigned | ▶ Running | 101 | 213 |
| Mar 23 → May 19 | Ready for Scheduling | ▶ Running | 41 | 254 |
| May 19 → May 22 | Scheduled | ▶ Running | 3 | 257 |
| May 22 → May 22 | Tech On Site | ▶ Running | 0 | 257 |
| May 22 → May 22 | Completed | ▶ Running | 0 | 257 |
| May 22 → May 26 | Closed | ▶ Running | 1 | 258 |
| May 26 → May 26 | Incomplete | ▶ Running | 0 | 258 |
05/22/2026 Rharris Sent follow email to Bruce requesting closure on ANR status, this was dispatched to Bruce Ballard for closure with ANR of SN's EV300s SN# H294602165423 & EV300s SN# H29460213038E
05/19/2026 Rharris: Received email from Erin at eyoung@emanuelmedical.org stating their Management has confirmed they are not going to fix these two at this time. Dispatched WO to Bruce to close out 2 devices of SN's: EV300s SN# H294602165423 &
EV300s SN# H29460213038E
05/19/2026 ARoosa - Sent fu email to Erin at eyoung@emanuelmedical.org asking if she has had time to check about the 2 devices that was in need of repair and what the plan was for them
05/06/2026 Rharris: Erin responded confirming she is the POC and said she will find out from the previous manager, but does not think they will need them fixed at this time.
05/06/2026 Rharris: Spoke to Anna in Biomed who said Chris Barnes is no longer there and the new Biomed Director is Erin Young who I will follow up with an email to eyoung@emanuelmedical.org because she is working nights. Phone number stays the same. She noted that the two devices are there but she does not know what Erin will want done with them.
04/28/2026 Rharris: Called POC Chris Barnes @ (478) 289-1318 left VM asking if repairs were still needed and requesting PO if so. Sent F/U email to stating the same with instructions on where to send the PO cbarnes@emanuelmedical.org for two devices EV300s SN# H294602165423
EV300s SN# H29460213038E.
04/14/2026 RArnold - Emailed Chris again for an update.
04/09/2026 YEspino Per RArnold she has emailed the customer to see if they wanted to proceed with the repairs.
03/04/2026 RArnold - Last 2 devices on this case need repair. Repair WOs canceled
12/09/2025 MHamersley - called 478-289-1318, call went to VM/LM, inquiring if Chris wants to proceed with the repairs from the FCO failure and to respond to email w/ hard copy PO so we can order parts and send FSE onsite; sent f/u email: cbarnes@emanuelmedical.org
10/22/2025 EMartin quote expired on repair WO will need new repair WO created before FCO can be completed on device
09/05/2025 EMartin Chris asked for fax number for PO provided CS fax number 888.588.5426 08/28/2025 Emartin sent email to Chris for updated PO to process WO and order parts for downed devices offered fax number 888.588.5426 for PO to be sent per Chris request on 07/14/25 07/29/2025 EMartin Fady sent email to Chris for updated PO to process WO and order parts 07/22/2025 EMartin per FSE still need PO to order parts Fady sent email to Chris for update on PO 07/02/2025 EMartin WO-12781852 cancelled Fady working with FSE to get new case created for device scheduling FSE onsite for downed device on case 07/22/25 06/19/2025 EMartin WO-12781852 still pending entitlement FSE will be onsite to complete all repairs at once 06/05/2025 EMartin WO-12781852 still pending entitlement FSE will be onsite to complete all repairs at once 05/22/2025 EMartin WO-12781852 still pending entitlement FSE will be onsite to complete all repairs at once 05/13/2025 EMartin dispatching to FSE for 05/27 when onsite with repairs as well
05/12/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01244767) -No follow up notes -
-Previous notes -
05/01/2025 EMartin sent email to Chris advising starting onsite Wednesday 05/07/25 per Fady in regional meeting Nkosi pulled from field 05/07 to clean up past scheduled
04/15/2025 EMartin sent email to Chris Barnes cbarnes@emanuelmedical.org advising FSE onsite Tuesday 04/29/2025 to start devices
04/10/2025 EMartin sent email to Chris Barnes cbarnes@emanuelmedical.org advising FSE onsite Tuesday 04/15-04/16 to complete units / FSE taking admin day Monday per Austin C. 04/08/2025 EMartin sent email to Chris Barnes cbarnes@emanuelmedical.org advising FSE onsite Monday 04/14-04/15 to complete units
04/07/2025 EMartin ent email to Chris Barnes cbarnes@emanuelmedical.org advising needing to reschedule for new date and time will reach out once confirmed
04/03/2025 EMartin sent email to Chris Barnes cbarnes@emanuelmedical.org advising FSEs onsite tomorrow site previosuly scheduled taking longer than anticipated 03/26/2025 Emartin sent email to Chris Barnes cbarnes@emanuelmedical.org advising FSEs onsite Thrs 04/03/25 to start devices
03/06/2025 RArnold - Chris called back and confirmed SN#s. Followed up with emails.
03/06/2025 RArnold - Inbound call from Chris Barnes, 4782891318. He is reviewing the email I sent hi and will respond once he has confirmed the SN#s. Address confirmed. No credentialing. ATTN: Chis Barnes.
Cell: 478-494-5379
02/28/2025 RArnold - Called (478) 289-1318 for Chris Barnes. This is RT number. HE is not in today. Left a message for him. Sending email.
02/28/2025 RArnold - Called 478-289-1331. Left a message.
02/28/2025 RArnold - Called 14782891100 asked for Biomed. Was sent to the wrong department. was given 478-289-1331
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03236355 | Labor | Open | 1 | $310.00 | May 22, 6:19 PM |
| WL-03236356 | Labor | Open | 0.5 | $475.00 | May 22, 6:19 PM |
| WL-03236357 | Labor | Open | 1 | $0.00 | May 22, 6:19 PM |
| WL-03237632 | Labor | Open | 4 | $0.00 | May 25, 11:58 PM |
| WL-03237633 | Labor | Open | 2 | $0.00 | May 26, 12:03 AM |
| WL-03237949 | Labor | Open | - | $76.00 | May 26, 1:18 PM |