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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01272296 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Maria Parham Medical Center — 566 Ruin Creek Road, Henderson NC, 27536

May 14, 2025 → Apr 21, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: May 21, 2025
✗ SLA Missed (228 biz days late)
Active: 233 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Apr 22, 2026)
SLA Target
▶ Clock Running
Status: Created
May 14 → May 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
May 14 → May 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
115d
▶ Clock Running
Status: Assigned
May 14 → Oct 29, 2025
115 business days (counted)
Running total: 115 of 5 biz days used
70d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Feb 12, 2026
70 business days (counted)
Running total: 185 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 185 of 5 biz days used
47d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Apr 21, 2026
47 business days (counted)
Running total: 232 of 5 biz days used
▶ Clock Running
Status: Completed
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 232 of 5 biz days used
▶ Clock Running
Status: Assigned
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 233 of 5 biz days used
Created: May 14, 2025 Invoiced: Apr 22, 2026
Business Days Used 233 / 5
0 5d budget +228d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
May 14 → May 14 Created ▶ Running 0 0 / 5
May 14 → May 14 Ready for Scheduling ▶ Running 0 0 / 5
May 14 → Oct 29 Assigned ▶ Running 115 115 / 5
Oct 29 → Feb 12 Ready for Scheduling ▶ Running 70 185 / 5
Feb 12 → Feb 12 Assigned ▶ Running 0 185 / 5
Feb 12 → Apr 21 Ready for Scheduling ▶ Running 47 232 / 5
Apr 21 → Apr 21 Completed ▶ Running 0 232 / 5
Apr 21 → Apr 22 Assigned ▶ Running 1 233 / 5
Dispatch 0.0d
Coordinators 235.5d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
235.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: May 14, 2025 Due: May 21, 2025 Completed: Apr 22, 2026 (335 days late)
📅
232.7 days Total Age
⏱️
115.7d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
233.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 May 14, 2025
Visit 2 Jul 17, 2025
Visit 3 Apr 21, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 458 days old
🚨
Primary Delay 115.7 days stuck in "Assigned"
⏱️
Total Delay 233.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
118.9d / 1.0d SLA
Assigned
116.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.23.26 hshaw - contract expired on 01/31/26

4/21 JJ: PO will not be issued. Pls close and process for billing under FSWP

2/18/26 RBerry- Emailed JJohnson stating: We currently have 13 open WOs for Maria Parham Medical Center, dating back to 4/11/25. Of those, 3 are PMs and the remaining are repairs.

My understanding is that they are currently refusing to provide POs. All but two of these WOs already have time entered.

How would you like us to proceed? Should these be closed out or handled another way? I just want to ensure we’re aligned on the direction before taking any action.


See logged email on WO-01262953


🔧 Work Performed
5/14/25: Evaluated- coil cables and board bad 7/17/25 TCF: Coil cable and logic board replaced from customer supplied part Unit cycle tested 04-21-26- I could not locate this bed. it is in service and looks like Todd had completed the repairs. I am closing out this WO per Jennifer Johnson.
🔍 Technician Findings
Coils and board inoperable- 5/14/25 Requires: 158616 69469 151208 7/17/25 TCF: unit located
⚠️ Problem Description
coil cables and board are bad
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created May 14, 2:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned May 14, 2:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9m
⏱️
Labor Added May 14, 7:51 PM
Type: Labor
Status: Open
Qty: 2
🚨 44.5 business days
⏱️
Labor Added Jul 20, 6:43 PM
Type: Labor
Status: Open
Qty: 2
🚨 28.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:17 PM
Technician: Michael Swingle
🚨 40.0 business days
👷
Technician Assigned by Rhea Berry Oct 23, 9:58 AM
Technician: Mark Stelter
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 167d 19h
🚨 71.0 business days
👷
▶
2 Status: Assigned Feb 12, 10:50 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Christopher Carroll
📅
Status: Ready for Scheduling by Rhea Berry Feb 12, 12:05 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 1h 15m
🚨 48.0 business days
⏱️
▶
2 Labor Added Apr 21, 1:59 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Ready for Scheduling
To: Completed
Duration in Previous: 68d 0h
👷
▶
2 Technician Assigned Apr 21, 2:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Completed
To: Assigned
Duration in Previous: 8m
🏁
Status: Closed by MICHAEL SWINGLE Apr 21, 8:06 PM
From: Assigned
To: Closed
Duration in Previous: 5h 54m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 23, 5:47 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
📨
Status: Invoice Pending by Hannah Shaw Apr 23, 6:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 13m, 0m
⏳ 1.7 business days
🧾
Invoice Created Apr 25, 5:55 PM
Invoice Number: SM-260007

Bottlenecks

Assigned
Duration: 115.7 business days (threshold: 4.0 business hours)
Exceeded by 115.2 business days
Ready for Scheduling
Duration: 71.0 business days (threshold: 1.0 business days)
Exceeded by 70.0 business days
Ready for Scheduling
Duration: 47.9 business days (threshold: 1.0 business days)
Exceeded by 46.9 business days
Assigned
Duration: 5.9 business hours (threshold: 4.0 business hours)
Exceeded by 1.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
May 14, 2:19 PM
Invoice #
SM-260007

Work Details (3)

Name Type Status Qty Amount Date
WL-02793785 Labor Open 2 $0.00 May 14, 7:51 PM
WL-02872054 Labor Open 2 $0.00 Jul 20, 6:43 PM
WL-03194367 Labor Open 1 $0.00 Apr 21, 1:59 PM

Details