Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01272548 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LENOX HILL RADIOLOGY - BROOKLYN AVENUE — 1014 BROOKLYN AVE, BROOKLYN NY, 11203

May 15, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
⚠ 203 biz days overdue
Active: 358 biz days
▶ Clock Running
Status: Created
May 15 → May 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 15 → May 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 15 → May 16, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
May 16 → May 16, 2025
0 business days (counted)
Running total: 1 of ? biz days used
323d
▶ Clock Running
Status: Ready for Scheduling
May 16 → Sep 2, 2026
323 business days (counted)
Running total: 324 of ? biz days used
34d
▶ Clock Running
Status: On Hold
Sep 2 → Oct 22, 2026
34 business days (counted)
Running total: 358 of ? biz days used
Created: May 15, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
May 15 → May 15 Created ▶ Running 0 0
May 15 → May 15 Ready for Scheduling ▶ Running 0 0
May 15 → May 16 Scheduled ▶ Running 1 1
May 16 → May 16 Entered ▶ Running 0 1
May 16 → Sep 2 Ready for Scheduling ▶ Running 323 324
Sep 2 → Oct 22 On Hold ▶ Running 34 358
Dispatch 0.0d
Coordinators 325.8d
⚠ Overdue
Dispatch
0.0 days
Coordinators
325.8 days
Over SLA
Created: May 15, 2025 Due: Dec 31, 2025 (295 days overdue)
📅
358.9 days Total Age
⏱️
323.9d in Ready for Scheduling Longest Stage
🔄
4 transitions Status Changes
⚠️
322.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
On Hold • 525 days old
🚨
Primary Delay 323.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 322.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
324.0d / 1.0d SLA
Scheduled
1.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/16/2025 RArnold- Removed form Vivian. Project on hold

05/15/2025 RArnold - Dispatching to Vivian for 05/21

⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📋
▶
2 Work Order Created May 15, 12:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned May 15, 1:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-05-21T21:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 10m
🆕
Status: Entered by Rebecca Arnold May 16, 12:58 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 23h 3m, 0m
🚨 324.0 business days
⏸️
Status: On Hold by Mandy Newman Sep 2, 9:48 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 473d 20h

Bottlenecks

Ready for Scheduling
Duration: 323.9 business days (threshold: 1.0 business days)
Exceeded by 322.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
May 15, 12:44 PM
Invoice #
N/A

Details