Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01272549 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LENOX HILL RADIOLOGY - BROOKLYN AVENUE — 1014 BROOKLYN AVE, BROOKLYN NY, 11203

May 15, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
⚠ 156 biz days overdue
Active: 311 biz days
▶ Clock Running
Status: Created
May 15 → May 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 15 → May 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 15 → May 16, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
May 16 → May 16, 2025
0 business days (counted)
Running total: 1 of ? biz days used
310d
▶ Clock Running
Status: Ready for Scheduling
May 16 → Aug 15, 2026
310 business days (counted)
Running total: 311 of ? biz days used
Created: May 15, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
May 15 → May 15 Created ▶ Running 0 0
May 15 → May 15 Ready for Scheduling ▶ Running 0 0
May 15 → May 16 Scheduled ▶ Running 1 1
May 16 → May 16 Entered ▶ Running 0 1
May 16 → Aug 15 Ready for Scheduling ▶ Running 310 311
Dispatch 0.0d
Coordinators 1.9d
⚠ Overdue
Dispatch
0.0 days
Coordinators
1.9 days
Created: May 15, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
311.9 days Total Age
⏱️
1.8d in Scheduled Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Ready for Scheduling • 457 days old
🚨
Primary Delay 1.8 days stuck in "Scheduled"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
1.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/16/2025 RArnold - Project on hold. Removed from Andre.

05/15/2025 RArnold - Dispatching to Andre for 05/21

⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📋
▶
2 Work Order Created May 15, 12:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned May 15, 1:53 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-05-21T21:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 8m
🆕
Status: Entered by Rebecca Arnold May 16, 10:20 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 20h 27m, 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
May 15, 12:45 PM
Invoice #
N/A

Details