Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Emory Long Term Acute Care — 450 N Candler St, Decatur GA, 30030
May 16, 2025 → May 7, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| May 16 → May 16 | Created | ▶ Running | 0 | 0 |
| May 16 → Oct 1 | Scheduled | ▶ Running | 94 | 94 |
| Oct 1 → May 7 | On Hold | ▶ Running | 148 | 242 |
| May 7 → May 7 | Scheduled | ▶ Running | 0 | 242 |
05/07/2026 RArnold - Dispatching to Luis per Fady
05/06/2026 RArnold - Email located form customer stating that they are retiring the last device on this case SN#H328998715260
04/23/2026 YEspino Called 470-451-5344 to speak to Nicole over the devices in question. Was unable to speak to her or leave a message. Will try back another time.
04/09/2026 YEspino Called 470-451-5344 to speak to Nicole Jenkins to ask if her devices have come back from bench so that we can service for the recall in question. Was unable to speak to her so i left a message.
03/20/2026 MHamersley - "Device is out for repair at bench depot. Customer will notify Philips when device is returned to implement the FCO" This WO will not be cancelled at this time.
12/05/2025 MNewman - "Device is out for repair at bench depot. Customer will notify Philips when device is returned to implement the FCO" This WO will not be cancelled at this time.
11/03/2025 EMartin DUP WO / WO-13648561 requesting cancellation
10/19/2025- FMessak-there is IP on this case that still need repair. notes iin EWO dont match PWO. Missign 10/1/2025 in PWO.
10/01/2025 EMartin per FSE part was returned to Philips WL-29674144 shows part confirmed "Defective Part Failure Reason
GOOD-SEAL BROKEN" / "Part Classification
ZRFA - Return for Analysis" created follow up for return to site for FCO to be completed after repair for device failure / requesting cancellation for this WO due to parts return
09/02/2025 Emartin repair needed on device before can be completed / PWO for repair pending entitlement will schedule together once repair WO can be dispatched 08/05/2025 EMartin WO-13272680 pending entitlement came in for downed device FCO will be complete with repair 07/09/2025 EMartin PWO repair still pending entitlement 05/16/2025 EMartin dispatching to FSE for aged parts WO will be completed when FSE completes repair
05/16/2025 SRobinson- Created follow up WO for the remaining device. (Old WO-01245053) - Follow up notes - 05/12/2025] – Completed this week’s work and closed the PWO. Need a new
EMSAR WO and Onsite Philips WO for my return trip when device has been returned from bench repair to complete 1 device [SEB]. Need EWO for WO-12810569
-Previous notes -
05/07/2025 EMartin sent email to Nicole Jenkins Nicole.jenkins@emoryhealthcare.org advising FSE onsite Monday 05/12/25 to start devices
04/03/2025 EMartin sent email to Nicole Jenkins Nicole.jenkins@emoryhealthcare.org advising will need to reschedule for another date and time FSE pulled for urgent downed devices
03/28/2025 Emartin sent email to Nicole Jenkins Nicole.jenkins@emoryhealthcare.org advising FSE onsite Monday 04/08/25 to complete devices
02/21/2025 RArnold - Nicole emailed back and confirmed devices. She will be POC. She is looking into credentialing.
470-451-5344 or 404-542-4368
02/20/2025 RArnold - Called 404-501-6405 for Nicole Jenkins. Left a message Sending email.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03218644 | Labor | Open | 0.5 | $155.00 | May 7, 5:34 PM |
| WL-03218645 | Labor | Open | 2 | $237.50 | May 7, 5:34 PM |
| WL-03218709 | Labor | Open | 0.5 | $0.00 | May 7, 5:46 PM |
| WL-03219634 | Labor | Open | 0.016666666666667 | $38.00 | May 8, 12:10 PM |