Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01274790 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NEW YORK PRESBYTERIAN DAVID H KOCH CENTER (FMI) — 432 E 69TH ST, NEW YORK NY, 10065

May 22, 2025 → Mar 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✗ SLA Missed (152 biz days late)
Active: 185 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Mar 17, 2026)
▶ Clock Running
Status: Created
May 22 → May 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jun 17, 2025
16 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 17 → Jun 20, 2025
2 business days (counted)
Running total: 3 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Jun 20 → Aug 18, 2025
40 business days (counted)
Running total: 43 of ? biz days used
32d
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Oct 2, 2025
32 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 24, 2025
15 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Entered
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 90 of ? biz days used
95d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Mar 17, 2026
95 business days (counted)
Running total: 185 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 185 of ? biz days used
Created: May 22, 2025 Completed: Mar 17, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
May 22 → May 22 Created ▶ Running 0 0
May 22 → May 23 Ready for Scheduling ▶ Running 1 1
May 23 → Jun 17 Ready for Release ⏸ Paused 16 —
Jun 17 → Jun 20 Ready for Scheduling ▶ Running 2 3
Jun 20 → Aug 18 Scheduled ▶ Running 40 43
Aug 18 → Oct 2 Ready for Scheduling ▶ Running 32 75
Oct 2 → Oct 24 Scheduled ▶ Running 15 90
Oct 24 → Oct 24 Entered ▶ Running 0 90
Oct 24 → Mar 17 Ready for Scheduling ▶ Running 95 185
Mar 17 → Mar 17 Scheduled ▶ Running 0 185
Dispatch 0.3d
Holding 16.5d (excluded)
Coordinators 191.5d
Billing 24.4d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
16.5 days
Coordinators
191.5 days
Over SLA
Billing
24.4 days
Over SLA
Created: May 22, 2025 Due: Jul 12, 2025 Completed: Mar 17, 2026 (247 days late)
📅
202.0 days Total Age
⏱️
96.0d in Ready for Scheduling Longest Stage
🔄
34 transitions Status Changes
⚠️
195.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 450 days old
🚨
Primary Delay 96.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 195.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
133.8d / 1.0d SLA
Ready for Release
16.5d
Scheduled
57.7d / 2.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
22.6d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/20/2025 RArnold - Called (646) 630-0520 for Kelbert. Let him know we are going to send a new FSE onsite beginning next week. WOs on demand for Israel 09/30/2025 RArnold - FSE Dillon is working with customer as devices are made available, 08/27/2025 RArnold - Called (646) 630-0520 for Kelbert. He said he will be onsite tomorrow to assist Dillon. WO on demand. Sending PF to get signed. 08/27/2025 RArnold - Called (646) 632-7656 for Julius Esteban, new POC per Biomed Jeremy Picinich. He said he was only going to be helping out during the time Kelbert was off. 08/18/2025 RArnold - WOs are on demand and customer is not getting any available for the FSE right now. Dillon will be working with the site. removed scheduled date. 08/04/2025 RArnold - Called 332-259-4398 for Jeremy Picinich. He is going to work with Kelbert to get some devices for Dillon for Wednesday. 08/04/2025 RArnold - Called (646) 630-0520 for Kelbert. Left a message. 06/17/2025 RArnold - Called 646-630-0520 for Kelbert. He confirmed to have Dillon begin onsite next Tuesday 06/24. ... WOs will be on demand. ... Kelbert's schedule 7-3. ... NEW YORK PRESBYTERIAN DAVID H KOCH CENTER, 432 E 69TH ST, NEW YORK, NY 10065 ... 06/17/2025 RArnold - Called 212-746-4657 for Jeremy Picinich. Speak to Kelbert. 646-630-0520. ... 06/17/2025 RArnold - Called 332-259-4398 for Jeremy Picinich. Left a message. ... 06/06/2025 MHamersley - rec'd email from Onyka providing the following contacts: Wilber Vasquez: wiv9010@nyp.org ; Kelbert Ng: zia9010@nyp.org ; Jeremy Picinich: bse9004@nyp.org ; Emails were sent to all ... 06/03/2025 RArnold - Called 332.201.0984 for Onyka Donat to see if she can assist with the location of device. Left a message. Sending email: nns9007@nyp.org
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: Verified the canopy moves smoothly. Verified transition mode message is not present. Verified doors close smoothly. Verified corner pins are aligned. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created May 22, 7:59 AM
Work Order: WO-01274790
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea May 22, 10:25 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 26m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:51 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 5h
🚨 17.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jun 17, 10:25 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 24d 18h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jun 20, 12:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Mary Hamersley
Scheduled For: 2025-06-24T13:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Jul 1, 4:48 PM
Scheduled For: 2025-07-07T13:00:00.000+0000
🚨 13.9 business days
📅
Dispatch Scheduled by Rebecca Arnold Jul 21, 11:07 AM
Scheduled For: 2025-08-04T12:00:00.000+0000
🚨 21.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Aug 18, 1:39 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 59d 1h
🚨 33.0 business days
👷
▶
3 Technician Assigned Oct 2, 12:57 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 44d 23h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-02T12:00:00.000+0000
🚨 16.0 business days
🆕
Status: Entered by Rebecca Arnold Oct 24, 11:38 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 21d 22h, 0m
🚨 96.0 business days
👷
▶
3 Technician Assigned Mar 17, 11:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-17T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 144d 0h
⏱️
5x Labor Added Mar 17, 7:13 PM
Type: Labor, Expenses
Status: Open
Qty: 2, 0.75, 1
✔️
Status: Completed by Alberto Galan Mar 17, 7:20 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7h 32m, 0m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Mar 19, 9:46 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
💵
▶
2 Status: Billing Review Mar 20, 8:45 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 23, 8:48 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 24, 8:55 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
Status: Billing Review by Timothy Amburgey Mar 24, 2:07 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 5h 7m
📄
Status: Ready to Bill by Timothy Amburgey Mar 24, 2:15 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 8m
💵
▶
2 Status: Billing Review Mar 25, 12:16 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 26, 2:20 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Mar 27, 8:51 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 18h 29m
📄
Status: Ready to Bill by Timothy Amburgey Mar 27, 8:57 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 30, 8:41 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Apr 1, 8:59 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Apr 3, 11:39 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Apr 6, 9:44 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4h 36m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Apr 7, 5:28 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h
🚨 23.8 business days
🧾
Invoice Created May 10, 7:23 AM
Invoice Number: SM-258486

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 40.9 business days (threshold: 2.0 business days)
Exceeded by 38.9 business days
Ready for Scheduling
Duration: 32.8 business days (threshold: 1.0 business days)
Exceeded by 31.8 business days
Scheduled
Duration: 15.9 business days (threshold: 2.0 business days)
Exceeded by 13.9 business days
Ready for Scheduling
Duration: 96.0 business days (threshold: 1.0 business days)
Exceeded by 95.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Alberto Galan
Scheduled
Mar 17, 8:00 AM
Created
May 22, 7:59 AM
Invoice #
SM-258486

Work Details (6)

Name Type Status Qty Amount Date
WL-03148140 Labor Open 2 $0.00 Mar 17, 7:13 PM
WL-03148141 Labor Open 0.75 $100.00 Mar 17, 7:13 PM
WL-03148142 Labor Open 2 $100.00 Mar 17, 7:13 PM
WL-03148143 Expenses Open 1 $0.00 Mar 17, 7:13 PM
WL-03148144 Expenses Open 1 $0.00 Mar 17, 7:13 PM
WL-03150858 Labor Open 0.016666666666667 $38.00 Mar 19, 9:46 AM

Details