📍 NEW YORK PRESBYTERIAN DAVID H KOCH CENTER (FMI) — 432 E 69TH ST, NEW YORK NY, 10065
May 22, 2025 → Mar 25, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✗ SLA Missed (158 biz days late)
Active: 191 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Mar 25, 2026)
▶ Clock Running
Status: Created
May 22 → May 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jun 17, 2025
16 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 17 → Jun 20, 2025
2 business days (counted)
Running total: 3 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Jun 20 → Aug 18, 2025
40 business days (counted)
Running total: 43 of ? biz days used
38d
▶ Clock Running
Status: Ready for Scheduling
Aug 18 → Oct 10, 2025
38 business days (counted)
Running total: 81 of ? biz days used
110d
▶ Clock Running
Status: On Hold
Oct 10 → Mar 25, 2026
110 business days (counted)
Running total: 191 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 191 of ? biz days used
Created: May 22, 2025Completed: Mar 25, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
May 22 → May 22
Created
▶ Running
0
0
May 22 → May 23
Ready for Scheduling
▶ Running
1
1
May 23 → Jun 17
Ready for Release
⏸ Paused
16
—
Jun 17 → Jun 20
Ready for Scheduling
▶ Running
2
3
Jun 20 → Aug 18
Scheduled
▶ Running
40
43
Aug 18 → Oct 10
Ready for Scheduling
▶ Running
38
81
Oct 10 → Mar 25
On Hold
▶ Running
110
191
Mar 25 → Mar 25
Scheduled
▶ Running
0
191
Dispatch0.3d
Holding127.3d (excluded)
Coordinators85.2d
Field Work0.1d
Billing10.2d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
127.3 days
Coordinators
85.2 days
Over SLA
Field Work
0.1 days
Billing
10.2 days
Over SLA
Created: May 22, 2025
Due: Jul 12, 2025
Completed: Mar 25, 2026 (255 days late)
📅
208.0 daysTotal Age
⏱️
110.8d in On HoldLongest Stage
🔄
18 transitionsStatus Changes
⚠️
86.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 451 days old
🚨
Primary Delay110.8 days stuck in "On Hold"
⏱️
Total Delay86.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
43.8d / 1.0d SLA
Ready for Release
16.5d
Scheduled
41.4d / 2.0d SLA
On Hold
110.8d
Completed
0.1d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
8.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/25/2026 mklose dispatch Jeofry
11/20/2025 RArnold - Called (646) 630-0520 for Kelbert. Let him know we are going to send a new FSE onsite beginning next week. WOs on demand for Israel 09/30/2025 RArnold - FSE Dillon is working with customer as devices are made available, 08/27/2025 RArnold - Called (646) 630-0520 for Kelbert. He said he will be onsite tomorrow to assist Dillon. WO on demand. Sending PF to get signed. 08/27/2025 RArnold - Called (646) 632-7656 for Julius Esteban, new POC per Biomed Jeremy Picinich. He said he was only going to be helping out during the time Kelbert was off. 08/18/2025 RArnold - WOs are on demand and customer is not getting any available for the FSE right now. Dillon will be working with the site. removed scheduled date. 08/04/2025 RArnold - Called 332-259-4398 for Jeremy Picinich. He is going to work with Kelbert to get some devices for Dillon for Wednesday. 08/04/2025 RArnold - Called (646) 630-0520 for Kelbert. Left a message. 06/17/2025 RArnold - Called 646-630-0520 for Kelbert. He confirmed to have Dillon begin onsite next Tuesday 06/24. ... WOs will be on demand. ... Kelbert's schedule 7-3. ... NEW YORK PRESBYTERIAN DAVID H KOCH CENTER, 432 E 69TH ST, NEW YORK, NY 10065 ... 06/17/2025 RArnold - Called 212-746-4657 for Jeremy Picinich. Speak to Kelbert. 646-630-0520. ... 06/17/2025 RArnold - Called 332-259-4398 for Jeremy Picinich. Left a message. ... 06/06/2025 MHamersley - rec'd email from Onyka providing the following contacts: Wilber Vasquez: wiv9010@nyp.org ; Kelbert Ng: zia9010@nyp.org ; Jeremy Picinich: bse9004@nyp.org ; Emails were sent to all ... 06/03/2025 RArnold - Called 332.201.0984 for Onyka Donat to see if she can assist with the location of device. Left a message. Sending email: nns9007@nyp.org
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer
🔍Technician Findings
N/A
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
PDF
PF_32097 - NEW YORK PRESBYTERIAN DAVID H KOCH CENTER (2)
Aug 27, 2025
JFIF
TABZ70770-Right screw
Mar 25, 2026
JFIF
TABZ70770-Left screw
Mar 25, 2026
JFIF
TABZ70770-SN
Mar 25, 2026
Timeline
📋
Work Order Created May 22, 7:59 AM
Work Order:WO-01274807
Type:FCO
Priority:PC
📅
Status: Ready for Scheduling by Allison BelyeaMay 22, 10:25 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:2h 26m
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 23, 3:51 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:1d 5h
🚨17.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJun 17, 10:25 AM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:24d 18h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jun 20, 12:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Mary Hamersley
Scheduled For:2025-06-24T13:00:00.000+0000
⚠️8.0 business days
📅
Dispatch Scheduled by Rebecca ArnoldJul 1, 4:54 PM
Scheduled For:2025-07-07T13:00:00.000+0000
🚨13.9 business days
📅
Dispatch Scheduled by Rebecca ArnoldJul 21, 11:07 AM
Scheduled For:2025-08-04T12:00:00.000+0000
🚨21.0 business days
📅
Status: Ready for Scheduling by Rebecca ArnoldAug 18, 1:39 PM