📍 NEW YORK PRESBYTERIAN WEILL CORNELL MEDICAL CENTER — 525 E 68TH ST, NEW YORK NY, 10065
May 22, 2025 → Apr 23, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✗ SLA Missed (107 biz days late)
Active: 140 biz days
Paused: 88 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
May 22 → May 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
May 23 → Sep 30, 2025
88 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 30 → Oct 10, 2025
8 business days (counted)
Running total: 9 of ? biz days used
129d
▶ Clock Running
Status: On Hold
Oct 10 → Apr 21, 2026
129 business days (counted)
Running total: 138 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 139 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 140 of ? biz days used
Created: May 22, 2025Completed: Apr 23, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
May 22 → May 22
Created
▶ Running
0
0
May 22 → May 23
Ready for Scheduling
▶ Running
1
1
May 23 → Sep 30
Ready for Release
⏸ Paused
88
—
Sep 30 → Oct 10
Ready for Scheduling
▶ Running
8
9
Oct 10 → Apr 21
On Hold
▶ Running
129
138
Apr 21 → Apr 22
Ready for Scheduling
▶ Running
1
139
Apr 22 → Apr 23
Scheduled
▶ Running
1
140
Dispatch0.3d
Holding218.3d (excluded)
Coordinators14.5d
Billing7.7d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
218.3 days
Coordinators
14.5 days
Over SLA
Billing
7.7 days
Over SLA
Created: May 22, 2025
Due: Jul 12, 2025
Completed: Apr 23, 2026 (284 days late)
📅
229.0 daysTotal Age
⏱️
129.8d in On HoldLongest Stage
🔄
15 transitionsStatus Changes
⚠️
16.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 451 days old
🚨
Primary Delay129.8 days stuck in "On Hold"
⏱️
Total Delay16.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
12.5d / 1.0d SLA
Ready for Release
88.5d
On Hold
129.8d
Scheduled
2.0d / 2.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
7.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/05/2026 SRobinson- Created follow up WO as requested. (WO-01372730)
04/22/2026 DMalloy - FSE Alberto and Bryan to be onsite this week to complete the remaining devices at this location.
🔧Work Performed
Customer signed postponement form- attached
🔍Technician Findings
N/A
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
PDF
FMI 32097 Postponement Form Signed Final (1)
Apr 23, 2026
Timeline
📋
Work Order Created May 22, 7:59 AM
Work Order:WO-01274828
Type:FCO
Priority:PC
📅
Status: Ready for Scheduling by Allison BelyeaMay 22, 10:25 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:2h 26m
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 23, 3:53 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:1d 5h
🚨89.0 business days
📅
Status: Ready for Scheduling by Rebecca ArnoldSep 30, 10:54 AM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:129d 19h
⚠️9.0 business days
⏸️
Status: On Hold by Erin MartinOct 10, 1:58 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:10d 3h
🚨130.0 business days
📅
Status: Ready for Scheduling by Rebecca ArnoldApr 21, 3:48 PM