Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01274889 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NYC HEALTH + HOSPITALS BELLEVUE — 462 1ST AVE, NEW YORK NY, 10016

May 22, 2025 → Apr 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 12, 2025
✗ SLA Missed (171 biz days late)
Active: 204 biz days
Paused: 25 biz days
🕐 Clock stopped: Tech Off Site (Apr 24, 2026)
▶ Clock Running
Status: Created
May 22 → May 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 23, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 28, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 28 → Jun 2, 2025
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 2 → Jun 4, 2025
2 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Jun 4 → Jun 4, 2025
0 business days (counted)
Running total: 6 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jun 4 → Jul 9, 2025
23 business days (not counted)
66d
▶ Clock Running
Status: Ready for Scheduling
Jul 9 → Oct 10, 2025
66 business days (counted)
Running total: 72 of ? biz days used
131d
▶ Clock Running
Status: On Hold
Oct 10 → Apr 23, 2026
131 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 204 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 204 of ? biz days used
Created: May 22, 2025 Tech Off Site: Apr 24, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
May 22 → May 22 Created ▶ Running 0 0
May 22 → May 23 Ready for Scheduling ▶ Running 1 1
May 23 → May 28 Ready for Release ⏸ Paused 2 —
May 28 → Jun 2 Ready for Scheduling ▶ Running 3 4
Jun 2 → Jun 4 Scheduled ▶ Running 2 6
Jun 4 → Jun 4 Entered ▶ Running 0 6
Jun 4 → Jul 9 Ready for Release ⏸ Paused 23 —
Jul 9 → Oct 10 Ready for Scheduling ▶ Running 66 72
Oct 10 → Apr 23 On Hold ▶ Running 131 203
Apr 23 → Apr 24 Scheduled ▶ Running 1 204
Apr 24 → Apr 24 Tech On Site ▶ Running 0 204
Dispatch 0.3d
Holding 158.3d (excluded)
Coordinators 77.0d
Field Work 0.0d
Billing 4.1d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
158.3 days
Coordinators
77.0 days
Over SLA
Field Work
0.0 days
Billing
4.1 days
Over SLA
Created: May 22, 2025 Due: Jul 12, 2025 Completed: Apr 24, 2026 (285 days late)
📅
230.0 days Total Age
⏱️
131.8d in On Hold Longest Stage
🔄
15 transitions Status Changes
⚠️
76.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 451 days old
🚨
Primary Delay 131.8 days stuck in "On Hold"
⏱️
Total Delay 76.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
72.0d / 1.0d SLA
Ready for Release
26.5d
Scheduled
5.0d / 2.0d SLA
On Hold
131.8d
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.5d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/23/2026 DMalloy - Emailed customer advsing that FSE Israel Martell will be walking in to this location on tomorrow 4/24 for the device remediation.  

blanca.agosto@nychhc.org

Fakhrun.Nabi@Crothall.com

inesj1@nychhc.org


10/16/2025 mklose emailed Ines, Joseph Paul <inesj1@nychhc.org>; Nabi, Fakhrun <Fakhrun.Nabi@Crothall.com>; blanca.agosto@nychhc.org for updates on devices.


10/13/2025 Mklose; RArnold emailed; Nabi, Fakhrun <Fakhrun.Nabi@Crothall.com>; Mulgund, Shabari <Shabari.Mulgund@Crothall.com> for update on devices. 09/03/2025 RArnold - emailed Akash and Vicky list of remaining devices. Also request PFs get returned as well 07/09/2025 RArnold - Postponement form sent 06/10/2025 RArnold - Called 212.562.6531 for Fakhrun. He said Dillon will just have to go onsite. There is no guarantee that he will have devices pulled the day of. He said Dillon can go onsite tomorrow. WOs will be on demand. 06/10/2025 RArnold - Called 347.575.2059 for Fakhrun. Line is busy. 05/28/2025 RArnold - Fakhrun confirmed devices. He has 4 set aside now and will have to rotate them as they are completed. 05/27/2025 RArnold - Called 862.754.4949 for Shabari Mulgund. She said they have them all rounded up in a room right now, but I need the SN#s confirmed first. Total of 14. Sending email. Putting Fakhrun as POC. Fakhrun.Nabi@Crothall.com shabari.mulgund@crothall.com

🔧 Work Performed
FMI 32097 Not Required – Device Location is Unknown
🔍 Technician Findings
Spoke with customer device is unknown.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created May 22, 7:59 AM
Work Order: WO-01274889
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea May 22, 10:25 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 26m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 5h
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold May 28, 4:33 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 5d 0h
⏳ 3.9 business days
📅
▶
3 Dispatch Scheduled Jun 2, 10:07 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 17h
👷
Technician Assigned by Rebecca Arnold
Technician: Dillon Pilgrim
⏳ 3.0 business days
🆕
Status: Entered by Rebecca Arnold Jun 4, 10:25 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 2d 0h, 0m
🚨 24.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Jul 9, 3:06 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 35d 4h
🚨 67.0 business days
⏸️
Status: On Hold by Erin Martin Oct 10, 1:58 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 92d 22h
🚨 132.0 business days
📅
▶
4 Dispatch Scheduled Apr 23, 10:46 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Israel Martell
🗓️
Status: Scheduled by Deon Malloy
From: On Hold
To: Scheduled
Duration in Previous: 194d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-24T12:00:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Apr 24, 4:16 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚗
▶
2 Status: Tech Off Site Apr 24, 4:21 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added May 1, 10:30 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 18h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey May 4, 8:47 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 22h, 0m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 2h
🧾
▶
2 Invoice Created May 5, 11:24 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 66.6 business days (threshold: 1.0 business days)
Exceeded by 65.6 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Apr 24, 8:00 AM
Created
May 22, 7:59 AM
Invoice #
SM-260981

Work Details (2)

Name Type Status Qty Amount Date
WL-03200083 Labor Open 0.25 $0.00 Apr 24, 4:20 PM
WL-03210653 Labor Open 0.016666666666667 $38.00 May 1, 10:30 AM

Details