Created: May 22, 2025
Due: Jul 12, 2025
Completed: Nov 17, 2025 (127 days late)
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128.0 daysTotal Age
⏱️
113.9d in Ready for SchedulingLongest Stage
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13 transitionsStatus Changes
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122.1d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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3 linesWork Details
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1 visitOn-Site Trips
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CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 357 days old
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Primary Delay113.9 days stuck in "Ready for Scheduling"
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Total Delay122.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
115.9d / 1.0d SLA
Ready for Release
13.5d
Scheduled
0.7d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
11.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/29/2025 DMalloy - Emailed customer advising I will have 1-2 FSEs on site next week to begin the remediation on the 40+devices. Customer responding providing the details for AIS background instructions and agreed to the visit; email: brittani.penix@nationwidechildrens.org ... 07/23/2025 DMalloy - VM recieved from custoemr regarding the device with Serial Number: tabz72325. Customer advised that the device does have a broken heater door and will require the remediation. Called cst back at 614.566.3671. No answer left a VM asking if she could also make the other devices available as well for remediation on Next week Monday 7/28/2025 for FSE Paul to be onsite. Followed up with an email:
brielle.koenig@ohiohealth.com ... 06/11/2025 DMalloy - Email received from customer advsing that they were going to allow EMSAR to complete the remediations on the 11 devices. Replied advsing that I can have FSE Paul on site on Monday, 6/30/2025; emails sent: jasmine.zirkle@nationwidechildrens.org ... brielle.koenig@ohiohealth.com ... ... 06/02/2025 DMalloy - Called recieved from Brielle Koenig 614.566.3671. She asked if we sent the part could she complete the recall herself. Advised I would look in to this and reached back out to her. Looped her in to the email, Brielle.Koenig@ohiohealth.com ... ... 06/02/2025 MHamersley - called 614-566-3727, call went to VM/LM; called 614-566-5000, transferred to Bio Med, call went to VM/LM. ... sent email: Tiffany.Miller@ohiohealth.com ; ... ... ** Email to Tiffany BOUNCED **
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
nr
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.