Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01275532 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hialeah Hospital — 651 East 25th Street, Hialeah FL, 33013

May 27, 2025 → Apr 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (215 biz days early)
Active: 71 biz days
Paused: 111 biz days
🕐 Clock stopped: Tech Off Site (Feb 20, 2026)
▶ Clock Running
Status: Created
May 27 → May 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 27 → May 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸111d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 4, 2025
111 business days (not counted)
64d
▶ Clock Running
Status: Ready for Scheduling
Nov 4 → Feb 10, 2026
64 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 20, 2026
7 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: May 27, 2025 Tech Off Site: Feb 20, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
May 27 → May 27 Created ▶ Running 0 0
May 27 → May 27 Ready for Scheduling ▶ Running 0 0
May 27 → Nov 4 Ready for Release ⏸ Paused 111
Nov 4 → Feb 10 Ready for Scheduling ▶ Running 64 64
Feb 10 → Feb 10 Assigned ▶ Running 0 64
Feb 10 → Feb 20 Scheduled ▶ Running 7 71
Feb 20 → Feb 20 Tech On Site ▶ Running 0 71
Dispatch 0.2d
Holding 111.5d (excluded)
Coordinators 73.6d
Field Work 30.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
111.5 days
Coordinators
73.6 days
Over SLA
Field Work
30.7 days
Over SLA
Billing
1.4 days
Over SLA
Created: May 27, 2025 Due: Dec 31, 2026 Completed: Apr 4, 2026 (271 days early)
📅
213.0 days Total Age
⏱️
111.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
101.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 16, 2026
Visit 2 Feb 20, 2026
Visit 3 Apr 3, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 445 days old
🚨
Primary Delay 111.5 days stuck in "Ready for Release"
⏱️
Total Delay 101.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
65.6d / 1.0d SLA
Ready for Release
111.5d
Scheduled
8.0d / 2.0d SLA
Tech Off Site
5.7d / 2.0d SLA
Completed
25.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 ALuman - dispatch to Konstantin Barskiy to complete 2/20. Email sent to Pedro Lopez for confirmation

01/08/2026 ALuman - sent follow up email tp Pedro Lopez and Joseph Morales after being unsuccessful reaching via phone

12/04/2025 YEspino Called 305-360-6224 to speak to Pedro to try and lock down the date of 12/08 for Raymond to go onsite. Was unable to speak to him so i left a message.


12/04/2025 YEspino Reaching out to Ashley to see if she has a proposed date i can call and give to get this site scheduled out.


11/04/2025 MHamersley - recd email from Joseph Morales confirming device and providing POC: Pedro Lopez, 305-360-6224, email: plopez@ciracet.com


10/30/2025 YEspino Called 786-209-5474 to speak to Brian to verify the device in question. Was unable to speak to him so i left a message.


10/15/2025 YEspino Called 786-209-5474 to speak to Brian Flores to verify the device in question. Was sent to vm so i left a message.


10/15/2025 YEspino Called 305-693-6100 to verify the devices in question. Asked to be transferred over to the Respt dept, Was able to speak to Mario and he took my contact info and also the serial number and he advised he would look for the device and give me a call back. He also wanted an email from me but was placed on hold and then the call was dropped.


10/13/2025 ALuman - sent follow up email to Joseph Morales to confirm last remaining device is onsite and we can schedule onsite visit.


09/29/2025 YEspino called 305-693-6100 to verify the devices in question. Asked to be transferred over to the biomed but was transferred over to housekeeping again and was told to call back because she couldn't transfer me over.


09/24/2025 YEspino Called 305-693-6100 to verify the devices in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


09/10/2025 YEspino Called 305-693-6100 to verify the devices in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message.


08/29/2025 YEspino Called 305-693-4554 to speak to the Respt dept to verify the device in question. This number is also not good , the number is disconnected.


08/29/2025 YEspino Called 305-693-5311 to speak to the Respt dept to verify the device in question. Was unable to speak to anybody because the number is out of service.


08/29/2025 YEspino Called 305-693-6100 to speak to the biomed dept over the device in quesiton.Asked to be transferred over to the biomed dept, was transferred over to the wrong dept but the person i spoke to i could call back and speak to Respt @ 5311 or 4554. Will call back.


08/26/2025 YEspino Called 305-693-6100 to speak to the biomed dept to verify the EV300 Vent in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody so i left a message.


08/26/2025 YEspino Called 305-984-1009 to follow up with Rafael over the previous email sent. Was able to speak to Rafael but he advised that he already sent it off to biomed and he currently is out of the country. Will be calling biomed to follow up with them.


08/19/2025 YEspino Called 305-984-1009 to follow up with Rafael to verify the device in question. Was able to speak to Rafael and he advised that he has a different email: rafael.fernandez2@hsahospitals.com. Will be sending him another email so that he could look into the device in question.


08/12/2025 YEspino Called 305-984-1009 to follow up with Rafael over the previous email sent to verify the device in question. Was unable to speak to him so i left a message.


08/12/2025 YEspino Called 847-505-3010 to speak to Toby to verify the device in question. Was unable to speak to him so i left a message.


08/08/2025 YEspino Called 305-984-1009 to speak to Rafael Fernandez to verify the device in question. Was sent to vm so i left a message. Will be sending an email :rafael.fernandez2@steward.org


08/08/2025 YEspino Called 847-505-3010 to speak to Toby Santiago to verify the device in question. Went straight to vm and i could not leave a message because no mailbox avalaible. No email avaliable .


07/15/2025 YEspino Called 305-332-4733 to speak to Eduardo to verify the device in question. Was unable to speak to him so i left a message.


07/15/2025 YEspino Called 305-693-6100 to verify the device in question. Asked to be transferred over to the biomed dept,but was unable to speak to anybody so i left a message.


07/09/2025 YEspino Called 305-332-4733 to speak to Eduardo Gonzalez to verify the device in question. Was unable to speak to him or leave a message. the line just rang till the call was dropped.


07/09/2025 YEspino Called 305-693-6100 to verify the device in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message.


05/27/2025 SRobinson- Created follow up WO for the remaining device on this case. (Old WO-01274046) -Follow up notes - CONTINUATION ONE DEVICE S/N H2930891947E3 - WO-12886269


-previous notes -

05/19/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01270463) -No follow up notes -


-Previous notes -

05/18/2025 K.B. PWO will be close after parts transfered. Estimate time 05/19/2025 12pm.

🔧 Work Performed
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created May 27, 10:15 AM
Work Order: WO-01275532
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Brandi Rodriguez May 27, 11:35 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 20m
Status: Ready for Release by Mandy Newman May 27, 4:19 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4h 43m
🚨 112.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Nov 4, 11:13 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 160d 19h
🚨 65.0 business days
👷
3 Technician Assigned Feb 10, 10:58 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 97d 23h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-20T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Konstantin Barsky Feb 20, 1:36 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 10d 2h, 0m
1.0 business days
⏱️
Labor Added Feb 22, 2:07 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.0 business days
✔️
Status: Completed by Konstantin Barsky Mar 1, 5:16 PM
From: Tech Off Site
To: Completed
Duration in Previous: 9d 3h
⏱️
2x Labor Added Mar 2, 1:59 AM
Type: Labor
Status: Open
Qty: 2, 1.5
🚨 25.0 business days
🚗
2x Travel Added Apr 3, 8:06 PM
Type: Travel, Labor
Status: Open
Qty: 150, 0.25
🏁
Status: Closed by Konstantin Barsky Apr 3, 8:27 PM
From: Completed
To: Closed
Duration in Previous: 33d 2h
4.4 business days
⏱️
Labor Added Apr 9, 9:07 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 9, 9:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 12h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 19m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 65.0 business days (threshold: 1.0 business days)
Exceeded by 64.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech Off Site
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Completed
Duration: 25.0 business days (threshold: 1.0 business days)
Exceeded by 24.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Feb 20, 8:00 AM
Created
May 27, 10:15 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03115551 Labor Open 1 $0.00 Feb 22, 2:07 PM
WL-03125568 Labor Open 2 $237.50 Mar 2, 1:59 AM
WL-03125569 Labor Open 1.5 $155.00 Mar 2, 1:59 AM
WL-03173298 Travel Open 150 $0.00 Apr 3, 8:06 PM
WL-03173303 Labor Open 0.25 $0.00 Apr 3, 8:07 PM
WL-03179123 Labor Open 0.016666666666667 $38.00 Apr 9, 9:07 AM

Details