Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (143 biz days early)
🕐 Clock stopped: Canceled (Jun 3, 2026)
▶ Clock Running
Status: Created
May 27 → May 28, 2025
1 business day (counted)
Running total: 1 of ? biz days used
253d
▶ Clock Running
Status: Ready for Scheduling
May 28 → Jun 3, 2026
253 business days (counted)
Running total: 254 of ? biz days used
Created: May 27, 2025
Canceled: Jun 3, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| May 27 → May 28 |
Created |
▶ Running
|
1 |
1 |
| May 28 → Jun 3 |
Ready for Scheduling |
▶ Running
|
253 |
254 |
Dispatch
1.9 days
Over SLA
Coordinators
254.0 days
Over SLA
Created: May 27, 2025
Due: Dec 31, 2026
Completed: Jun 3, 2026 (211 days early)
⏱️
254.0d in Ready for Scheduling
Longest Stage
🔄
2 transitions
Status Changes
⚠️
254.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
254.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
254.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
254.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
06/02/2026 RArnold - WO is on demand. Will dispatch when/if FSE requests an IP form this case.
05/13/2026 RArnold - WO is on demand. Will dispatch when/if FSE requests an IP form this case.
04/14/2026 RArnold - WO is on demand. Will dispatch when/if FSE requests an IP form this case.
04/02/2026 RArnold - WO on demand
05/27/2025 SRobinson- Created follow up WO as requested. (Old WO-01275280) -Follow up notes - More devices remain at the site.
-No Previous notes -
⚠️
Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄
Description
V60 Ventilator
📞
Call Description
FCO86600069
Timeline
📋
Work Order:
WO-01275636
Type:
FCO
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
20h 40m
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
371d 0h
Bottlenecks
Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Ready for Scheduling
Duration: 254.0 business days (threshold: 1.0 business days)
Exceeded by 253.0 business days