Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01276510 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wake Forest Baptist Med Ctr — 1 Medical Center Dr., Winston-Salem NC, 27157

May 30, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
⚠ 301 biz days overdue
Active: 301 biz days
▶ Clock Running
Status: Created
May 30 → May 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 30 → May 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
301d
▶ Clock Running
Status: Ready for Scheduling
May 30 → Aug 15, 2026
301 business days (counted)
Running total: 301 of ? biz days used
Created: May 30, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 30 → May 30 Created ▶ Running 0 0
May 30 → May 30 Scheduled ▶ Running 0 0
May 30 → Aug 15 Ready for Scheduling ▶ Running 301 301
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: May 30, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
301.5 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 442 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/30/2025 1532 CM ack msg; LM w/JeB; 1604 JeB decline; 1714 CM LM KC; 1726 KC other shift; 6/2/2025 1241 CM LM w/JF, CC, BB; 2033 LM w/Nicole re compliance; 1453 CC decline; 6/4/2025 1352 CM LM w/Nicole re NAR

Timeline

📋
▶
2 Work Order Created May 30, 3:36 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Jul 29, 4:00 PM
Created
May 30, 3:36 PM
Invoice #
N/A

Details