Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01276753 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 Controls Corporation of America (Co — 1501 Harpers Rd, Virginia Beach VA, 23454

Jun 2, 2025 → Mar 19, 2026

✅ Completed

PSM

SLA Clock

Last business day of June 2025 · Target: Jun 30, 2025

✗ SLA Missed (177 biz days late)

Active: 197 biz days

🕐 Clock stopped: Canceled (Mar 19, 2026)

▶ Clock Running

Status: Created

Jun 2 → Jun 2, 2025

0 business days (counted)

Running total: 0 of ? biz days used

197d

▶ Clock Running

Status: Assigned

Jun 2 → Mar 19, 2026

197 business days (counted)

Running total: 197 of ? biz days used

Created: Jun 2, 2025 Canceled: Mar 19, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jun 2 → Jun 2	Created	▶ Running	0	0
Jun 2 → Mar 19	Assigned	▶ Running	197	197

Dispatch 0.0d

Coordinators 198.0d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
198.0 days
Over SLA

Created: Jun 2, 2025 Due: Jul 2, 2025 Completed: Mar 19, 2026 (259 days late)

📅

198.0 days Total Age

⏱️

198.0d in Assigned Longest Stage

🔄

2 transitions Status Changes

⚠️

197.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention

Canceled • 439 days old

🚨

Primary Delay 198.0 days stuck in "Assigned"

⏱️

Total Delay 197.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

198.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description

                        Approval Note
30.05.2025          14:38:15            PIERCEB

Brian Mess OK
____________________
Note
30.05.2025          14:28:13            WF-BATCH
Agent: PIERCEB Timestamp: 2025-05-30 13:27:59
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262.

Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802

During Test Mode unit makes loud noise. If Vent mode noise goes away but comes back once back in Test Mode. Please let us know what problem is found as depending on issue customer might be charged.                    

📄 Description

                        VS PR02 Portable Leak Detector                    

📞 Call Description

                        VPD Bench Repair Warranty                    

Timeline

📋

▶

3 Work Order Created Jun 2, 9:12 AM

Work Order Created → Technician Assigned → Status: Assigned

👷

Technician Assigned by Kim Pearson

Technician: Minh Huynh

👷

Status: Assigned by Kim Pearson

From: Entered

To: Assigned

Duration in Previous: 1m

🚨 198.0 business days

🚫

Status: Canceled by MICHAEL MCNAMARA Mar 19, 8:22 AM

From: Assigned

To: Canceled

Duration in Previous: 289d 23h

Bottlenecks

Assigned

Duration: 198.0 business days (threshold: 4.0 business hours)

Exceeded by 197.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PSM

Type

Repair/PM

Branch

ERLA - PROD

Technician

Minh Huynh

Scheduled

N/A

Created

Jun 2, 9:12 AM

Invoice #

N/A