Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01277247 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair/PM • PSM

📍 Boston Scientific — 4100 Hamline Ave N, Saint Paul MN, 55112

Jun 3, 2025 → Mar 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
✗ SLA Missed (177 biz days late)
Active: 196 biz days
🕐 Clock stopped: Canceled (Mar 19, 2026)
▶ Clock Running
Status: Created
Jun 3 → Jun 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
196d
▶ Clock Running
Status: Assigned
Jun 3 → Mar 19, 2026
196 business days (counted)
Running total: 196 of ? biz days used
Created: Jun 3, 2025 Canceled: Mar 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jun 3 → Jun 3 Created ▶ Running 0 0
Jun 3 → Mar 19 Assigned ▶ Running 196 196
Dispatch 0.0d
Coordinators 196.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
196.5 days
Over SLA
Created: Jun 3, 2025 Due: Jul 3, 2025 Completed: Mar 19, 2026 (258 days late)
📅
196.5 days Total Age
⏱️
196.5d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
196.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 438 days old
🚨
Primary Delay 196.5 days stuck in "Assigned"
⏱️
Total Delay 196.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
196.5d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Note 03.06.2025 14:35:25 PIERCEB Needs to come back to bench. Dustin having problems seeing issues with possible leaking, turbo or some of both. ____________________ Approval Note 03.06.2025 14:35:24 PIERCEB Brian Mess OK ____________________ Note 06.05.2025 16:02:27 RUTIWARI [05-06-2025 ATI RM TEAM Ruchi Tiwari] This is related to part#EXR2040301 “VS SERIES EXCHANGE SPECTUBE ASSEMBLY” Qty -1 ordered on SO# 6007715288 under STO# 4104567697 , as the part is 0 stock in Memphis and will have to be backordered. Kindly confirm, how soon do you need the part because part needs to be hotline/procure from Canada warehouse. If it is not urgent, we will follow the process and expedite it to get it sooner from elsewhere. Part # G8610-67210 "HLD Ion Source PCB - Tested" Qty-1 is on Backorder in 2810. Part is in transit from MY10 Plant to 2810 with an ETA of 05/15/2025 under PO # 2352070463 with AWB # 288333209213 . Once stock is received at 2810 shipment will be made. ____________________ Note 06.05.2025 15:58:12 RUTIWARI [05-06-2025 ATI RM TEAM Ruchi Tiwari] This is related to part#EXR2040301 “VS SERIES EXCHANGE SPECTUBE ASSEMBLY” Qty -1 ordered on SO# 6007715288 under STO# 4104567697 , as the part is 0 stock in Memphis and will have to be backordered. Kindly confirm, how soon do you need the part because part needs to be hotline/procure from Canada warehouse. If it is not urgent, we will follow the process and expedite it to get it sooner from elsewhere. ____________________ Note 09.04.2025 14:39:05 RUTIWARI [04-09-2025 ATI RM TEAM Ruchi Tiwari] This is related to part # VSFLDHIS “HOT ION SOURCE KIT” Qty -1 ordered on SO# 6007715288 under STO# 4104541531 , as the part is 0 stock in Memphis and will have to be backordered. Kindly confirm, how soon do you need the part because part needs to be hotline/procure from Canada warehouse. If it is not urgent, we will follow the process and expedite it to get it sooner from elsewhere. This is related to part # VSFLDCL “VS SERIES CALIBRATED LEAK REPLACEMENT” Qty -1 ordered on SO# 6007715288 under STO# 4104541531 , as the part is 0 stock in Memphis and will have to be backordered. Kindly confirm, how soon do you need the part because part needs to be hotline/procure from Canada warehouse. If it is not urgent, we will follow the process and expedite it to get it sooner from elsewhere. Part # G8603-60002 “3 Way Valve” Qty-1 is on Backorder in 2810. Part is in transit from MY10 Plant to 2810 with an ETA of 04/15/2025 under PO # 2352053210 with AWB # 287196427368 . Once stock is received at 2810 shipment will be made. ____________________ Parts Prediction 03.04.2025 16:37:12 WF-BATCH Agent: WIGEORGE Timestamp: 2025-04-03 16:37:05 670029096 VSFLDHIS VSFLDCL VSFLDOV G8603-60002 695409005 ____________________ Note 03.04.2025 16:37:12 WF-BATCH Agent: WIGEORGE Timestamp: 2025-04-03 16:37:05 sales Ron Neikirk ron.neikirk@agilent.com mobile: 360-281-3249 Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004236
📄 Description
VS BR15 Bench Mount Leak Detector
📞 Call Description
VPD Bench Repair Warranty

Timeline

📋
3 Work Order Created Jun 3, 3:38 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 197.0 business days
🚫
Status: Canceled by MICHAEL MCNAMARA Mar 19, 8:24 AM
From: Assigned
To: Canceled
Duration in Previous: 288d 16h

Bottlenecks

Assigned
Duration: 196.5 business days (threshold: 4.0 business hours)
Exceeded by 196.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Repair/PM
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Jun 3, 3:38 PM
Invoice #
N/A

Details