Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01277580 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St. Francis Hospital — 701 N. Clayton Street, Wilmington DE, 19805

Jun 4, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
⚠ 281 biz days overdue
Active: 298 biz days
▶ Clock Running
Status: Created
Jun 4 → Jun 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 4 → Jun 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
298d
▶ Clock Running
Status: Ready for Scheduling
Jun 4 → Aug 14, 2026
298 business days (counted)
Running total: 298 of ? biz days used
Created: Jun 4, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 4 → Jun 4 Created ▶ Running 0 0
Jun 4 → Jun 4 Scheduled ▶ Running 0 0
Jun 4 → Aug 14 Ready for Scheduling ▶ Running 298 298
Coordinators 0.0d
⚠ Overdue
Coordinators
0.0 days
Created: Jun 4, 2025 Due: Dec 31, 2025 (226 days overdue)
📅
298.4 days Total Age
⏱️
0.0d in Ready for Scheduling Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Scheduling • 435 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/4/2025 1630 CM ack msg; LM w/AW; 1623 AW other shift; 6/6/2025 1223 LM w/Ann Marie re compliance; 6/6/2025 1236 CM LM w/DR, SF, KC; 6/10/2025 1220 CM LM w/Ann Marie re NAr

Timeline

📋
▶
2 Work Order Created Jun 4, 4:39 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 19, 9:00 AM
Created
Jun 4, 4:39 PM
Invoice #
N/A

Details