Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01277722 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Temple Fox Chase Cancer Center — 333 Cottman Ave, Philadelphia PA, 19111

Jun 5, 2025 → Present

🔴 Behind
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
⚠ 281 biz days overdue
Active: 297 biz days
▶ Clock Running
Status: Created
Jun 5 → Jun 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 5 → Jun 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 5 → Jun 10, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 10 → Jun 27, 2025
12 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 27 → Jul 3, 2025
4 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 3 → Jul 3, 2025
0 business days (counted)
Running total: 19 of ? biz days used
278d
▶ Clock Running
Status: Ready for Scheduling
Jul 3 → Aug 15, 2026
278 business days (counted)
Running total: 297 of ? biz days used
Created: Jun 5, 2025 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jun 5 → Jun 5 Created ▶ Running 0 0
Jun 5 → Jun 5 Scheduled ▶ Running 0 0
Jun 5 → Jun 5 Ready for Scheduling ▶ Running 0 0
Jun 5 → Jun 5 Scheduled ▶ Running 0 0
Jun 5 → Jun 10 Ready for Scheduling ▶ Running 3 3
Jun 10 → Jun 27 Scheduled ▶ Running 12 15
Jun 27 → Jul 3 Ready for Scheduling ▶ Running 4 19
Jul 3 → Jul 3 Scheduled ▶ Running 0 19
Jul 3 → Aug 15 Ready for Scheduling ▶ Running 278 297
Coordinators 20.4d
⚠ Overdue
Coordinators
20.4 days
Over SLA
Created: Jun 5, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
298.0 days Total Age
⏱️
13.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
16.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 436 days old
🚨
Primary Delay 13.0 days stuck in "Scheduled"
⏱️
Total Delay 16.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
7.4d / 1.0d SLA
Scheduled
13.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/5/25 1150 LM w/ME, TP, SR; 1224 TP other shift; 6/6/2025 2058 LM w/Ann Marie re compliance; 1417 SF avail; LM w/Ann Marie re cnfm; 1428 Ann Marie cnfm; 1650 ack cnfm; LM w/SF; 2042 SF ack cnfm; 6/27/2025 1508 Ann Marie chg from 0800-1600 to 1100-1900 M-Th, 0700-1700 F; 7/1/2025 1443 CM 2nd msg w/SF; 200 SF okay; 2004 LM w/Ann Marie re cnfm; 7/3/25 1114 Ann Marie cnfm; ack cnfm, LM w/SF; 7/3/2025 SF resign -backfill needed; 7/7/25 1630 LM w/EJ; 1730 EJ decline; 1915 CM LM w/SB, CC, LH, TK, AW; 1920 LH decline; 1930 SB decline; 2056 AW possibly on hold for something else; 7/9/2025 1300 LM w/Ann Marie re NAR; 7/10/25 1035 Ann Marie ack msg

Timeline

📋
▶
3 Work Order Created Jun 5, 12:09 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
📅
▶
2 Dispatch Scheduled Jun 5, 12:14 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 4m, 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jun 9, 9:04 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 8h
🚨 13.4 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Jun 27, 5:25 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 17d 20h
⏳ 4.8 business days
📅
▶
2 Dispatch Scheduled Jul 3, 11:18 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 5d 17h, 0m

Bottlenecks

Ready for Scheduling
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Ready for Scheduling
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Suzanne Fluet
Scheduled
Aug 19, 12:00 PM
Created
Jun 5, 12:09 PM
Invoice #
N/A

Details