Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01278149 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Montefiore Medical Center Hutch Metro Tower 2 — 1250 Waters Pl, Bronx NY, 10461

Jun 9, 2025 → Jul 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (118 biz days early)
Active: 5 biz days
Paused: 265 biz days
🕐 Clock stopped: Completed (Jul 11, 2026)
▶ Clock Running
Status: Created
Jun 9 → Jun 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸265d
⏸ Clock Paused
Status: Ready for Release
Jun 9 → Jul 2, 2026
265 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 2 → Jul 10, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 10 → Jul 11, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jun 9, 2025 Completed: Jul 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 9 → Jun 9 Created ▶ Running 0 0
Jun 9 → Jul 2 Ready for Release ⏸ Paused 265 —
Jul 2 → Jul 10 Scheduled ▶ Running 5 5
Jul 10 → Jul 11 Tech On Site ▶ Running 0 5
Dispatch 0.3d
Holding 265.8d (excluded)
Coordinators 4.5d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.3 days
Holding (excluded from total)
265.8 days
Coordinators
4.5 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jun 9, 2025 Due: Dec 31, 2026 Completed: Jul 11, 2026 (173 days early)
📅
271.0 days Total Age
⏱️
265.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jul 9, 2026
Visit 2 Jul 10, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 432 days old
🚨
Primary Delay 265.8 days stuck in "Ready for Release"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
265.8d
Scheduled
4.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/02/2026 MKlose-POC confirm Carlos July 9th 

06/24/2026 MKlose- sent email to Lee, Andrew, Ann, Jerrell, Suzanne, Rowan, Travis of devices still need to be remediated. asked for locations.

 DE43808838 

DE43806519

DE43806522

DE43805588

DE43809644

DE43809747

DE43809750

DE43809758

DE43809783

DE43809793

DE43809812

DE43809825

DE43810570

DE43806424

DE43806429

DE43806433

DE43807221


05/20/2026 RArnold- There are 3 devices on this case. No ANR has been processed on the PWO. Please schedule the one device that needs completed and the fSE can ANR the other 2 while on site.

DE43806429 - ANR

DE43806433 - Needs Scheduled

DE43806424 - ANR


05/20/2026 ARoosa - Waiting on customer to respond with signed ANR sent by April Nuovo on 05/05/2026

05/08/2026 ARoosa - Email was sent from April Nuovo on 05/05/2026 to Dudley Marshall asking customer to sign ANR 3 attempts made with no response.

04/21/2026 MHamersley - per email from Anthony Aversa, Biomedical Device Site Lead, SN DE43806429 & DE43806424 have not been located during multiple searches; Anthony.Aversa@philips.com


02/10/2026 RArnold -Will schedule when FSE is available

01/09/2026 RArnold -Will schedule when FSE is available

12/05/2025 RArnold - Reviewing list sent from POC


10/21/2025 RArnold- Anthony sent list. Will need review.


09/25/2025 mklose sent email anthony.aversa@phillips.com , dudley.marshall@philips.com.


08/13/2025 RArnold - Emailed Antony Aversa to assist with Montefiore network. Anthony.Aversa@philips.com


07/22/2025 YEspino Called 929-263-3715 to speak to Elvia Diaz to verify the devices in question. This number is for Cardio, Was unable to speak to anybody so i left a message.


07/22/2025 YEspino Called 646-599-5218 to speak to Ana Garcia to verify the couple devices in question. Not a good contact, This number is out of service.

🔧 Work Performed
Drop off the G7 to swap.
🔍 Technician Findings
Drop off the G7 to swap.
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jun 9, 10:58 AM
Work Order: WO-01278149
Type: FCO
Priority: PC
✅
Status: Ready for Release by Rebecca Arnold Jun 9, 1:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 15m
🚨 266.0 business days
🗓️
▶
3 Status: Scheduled Jul 2, 4:40 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Carlos Puebla
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-09T12:00:00.000+0000
⏳ 4.9 business days
🔧
Status: Tech On Site by Carlos Puebla Jul 9, 9:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 4h
⏱️
7x Labor Added Jul 9, 9:14 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 0.5, 20, 10
⏳ 1.3 business days
⏱️
Labor Added Jul 10, 9:25 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Carlos Puebla Jul 10, 9:43 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
⏳ 3.3 business days
⏱️
▶
2 Labor Added Jul 15, 11:21 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 13h
⏳ 2.0 business days
📄
▶
4 Status: Ready to Bill Jul 16, 4:42 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-267489

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Jul 9, 8:00 AM
Created
Jun 9, 10:58 AM
Invoice #
SM-267489

Work Details (9)

Name Type Status Qty Amount Date
WL-03289440 Labor Open 1 $0.00 Jul 9, 9:14 PM
WL-03289441 Labor Open 1 $0.00 Jul 9, 9:14 PM
WL-03289442 Labor Open 0.5 $0.00 Jul 9, 9:14 PM
WL-03289443 Expenses Open 1 $0.00 Jul 9, 9:14 PM
WL-03289444 Expenses Open 1 $0.00 Jul 9, 9:14 PM
WL-03289445 Travel Open 20 $0.00 Jul 9, 9:14 PM
WL-03289446 Travel Open 10 $0.00 Jul 9, 9:14 PM
WL-03290763 Labor Open 0.5 $0.00 Jul 10, 9:25 PM
WL-03294661 Labor Open - $38.00 Jul 15, 11:21 AM

Details