Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01278425 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip Rental Project — 50 Abele Rd, Suite 1006, Bridgeville PA, 15017

Jun 10, 2025 → Present

⛔ Blocked

PC

SLA Clock

Per client agreement · Target: Dec 31, 2026

92 biz days remaining

Active: 294 biz days

▶ Clock Running

Status: Created

Jun 10 → Jun 11, 2025

1 business day (counted)

Running total: 1 of ? biz days used

256d

▶ Clock Running

Status: Ready for Scheduling

Jun 11 → Jun 23, 2026

256 business days (counted)

Running total: 257 of ? biz days used

37d

▶ Clock Running

Status: On Hold

Jun 23 → Aug 15, 2026

37 business days (counted)

Running total: 294 of ? biz days used

Created: Jun 10, 2025 Today

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jun 10 → Jun 11	Created	▶ Running	1	1
Jun 11 → Jun 23	Ready for Scheduling	▶ Running	256	257
Jun 23 → Aug 15	On Hold	▶ Running	37	294

Dispatch 2.0d

Coordinators 257.0d

On Track

Dispatch
2.0 days
Over SLA

Coordinators
257.0 days
Over SLA

Created: Jun 10, 2025 Due: Dec 31, 2026 (138 days left)

📅

295.0 days Total Age

⏱️

257.0d in Ready for Scheduling Longest Stage

🔄

2 transitions Status Changes

⚠️

257.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

Powered by OpenAI

Generating AI analysis...

Behind Schedule - Needs Attention

On Hold • 431 days old

🚨

Primary Delay 257.0 days stuck in "Ready for Scheduling"

⏱️

Total Delay 257.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

2.0d / 0.5d SLA

Ready for Scheduling

257.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/23/2026 RArnold- Putting in for cancellation 
05/15/2026 ARoosa - This is an extra WO for use on US Med site in PA/NJ
04/30/2026 ARoosa - Extra WO for us med
04/13/2026 ARoosa -WO is on demand, as POC/FSE and/or returned to the rental site.
03/17/2026 Mhamersley - Work Order is on demand, as POC/FSE locates devices and/or returned to the rental site; Remaining SN: 100413548

01/27/2026 DMalloy - Extra work order can be used for any US MED site in PA/NJ or FL

12/16/2025 DMalloy -Extra work order can be used for any US MED site in PA/NJ or FL 

10/29/2025 MKlose Extra work order can be used for any US MED site in PA/NJ or FL

09/09/2025 Extra work order can be used for any US MED site in PA/NJ or FL

07/24/2025 DMalloy - US Med Site

06/10/2025 SRobinson- Created follow up WO as requested. (Old WO-01277200) -Follow up notes - Will need follow up, but am not sure when I will be in the area so the follow up work order should go into general scheduling.

-No Previous notes - 

⚠️ Problem Description

                        V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)                    

📄 Description

                        V60 Ventilator                    

📞 Call Description

                        FCO86600069                    

Timeline

📋

Work Order Created Jun 10, 11:52 AM

Work Order: WO-01278425

Type: FCO

Priority: PC

📅

Status: Ready for Scheduling by Deon Malloy Jun 11, 7:51 AM

From: Entered

To: Ready for Scheduling

Duration in Previous: 19h 58m

🚨 257.0 business days

⏸️

Status: On Hold by Rebecca Arnold Jun 23, 8:59 AM

From: Ready for Scheduling

To: On Hold

Duration in Previous: 377d 1h

Bottlenecks

Entered

Duration: 2.0 business days (threshold: 4.0 business hours)

Exceeded by 1.5 business days

Ready for Scheduling

Duration: 257.0 business days (threshold: 1.0 business days)

Exceeded by 256.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

On Hold

Priority

PC

Type

FCO

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Jun 10, 11:52 AM

Invoice #

N/A