Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Med One Equipment Rental — 5725 N Commerce Ct, Alpharetta GA, 30004
Jun 10, 2025 → Present
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Jun 10 → Jun 12 | Created | ▶ Running | 2 | 2 |
| Jun 12 → Jul 21 | Ready for Release | ⏸ Paused | 274 | — |
| Jul 21 → Aug 16 | On Hold | ▶ Running | 18 | 20 |
07/16/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.
06/30/2026 - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.
06/17/2026 RArnold - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication.
06/02/2026 MHamersley - sent email to Fady for follow up, recd this reply, "06-02-2026 FMessak - Fady is working with Chad Algraim cagliam@medonegroup.com to identify the current device’s location and status. All ASPs are part of the communication"
05/19/2026 MHamersley - sent f/u email to contacts, requesting update on V60 vents; Messak, Fady <fady.messak@philips.com>, Vang Lor <vlor@medonegroup.com> Andres Pereyra <apereyra@medonegroup.com> Leon Alvarez <lalvarez@medonegroup.com> Chad Agliam <cagliam@medonegroup.com>
04/29/2026 MHamersley - Devices left to locate: SN 100382507, 100132757; (SN 100382446 & 100382436 are located in Sandy, UT); sent emails: cagliam@medonegroup.com & esilvestre@medonegroup.com
04/13/2026 YEspino Called 951-462-0175 to follow up with Leon over the devices in question. Was unable to speak to him or leave a message.
03/18/2026 MHamersley - called 951-462-0175, spoke to Leon, going to make list of devices that remain open for the UT location for him to review, he is OOO next week for training
02/26/2026 ALuman - devices were last known to be in UT. not in FL region
10/23/2025 ALuman - according to the previous notes, there are 4 remaining devices left on the case. 2 were last known to be in Sandy, UT and the other 2 not located yet. Unable to dispatch as none of these are in the FL territory at this time.
09/24/2025 MHamersley - there are 2 devices that remain unlocated: 100132757, 100382507;
Per email between Fady Messak & Chad Agliam, dtd 08/12/2025, the following devices are located:
100382436 - Sandy, UT
100382446 - Sandy, UT - out on rent
07/17/2025 ALuman - IPs not yet located
06/10/2025 SRobinson- Created follow up WO for the remaining devices on this case. (Old WO-01252937) -No follow up notes -
-Previous notes -
05/21/2025 EMartin dispatching to FSE onsite per request
03/11/2025 EMartin sent email to Chad cagliam@medonegroup.com
03/11/2025 EMartin Ips remaining allocated to EMSAR on this case
100132757
100382432
100382436
100382446
100382439
100382507
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