Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01278509 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jun 10, 2025 → Apr 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (190 biz days early)
Active: 87 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Jun 10 → Jun 12, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Jun 12 → Jul 10, 2025
18 business days (not counted)
17d
▶ Clock Running
Status: Scheduled
Jul 10 → Aug 4, 2025
17 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 19 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Aug 4 → Sep 10, 2025
26 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Sep 10 → Sep 19, 2025
7 business days (counted)
Running total: 26 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Sep 19 → Dec 29, 2025
66 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 13, 2026
8 business days (counted)
Running total: 36 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Jan 13 → Feb 17, 2026
23 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Entered
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 59 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Mar 17, 2026
20 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 29, 2026
8 business days (counted)
Running total: 87 of ? biz days used
Created: Jun 10, 2025 Completed: Mar 29, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Jun 10 → Jun 12 Created ▶ Running 2 2
Jun 12 → Jul 10 Ready for Release ⏸ Paused 18 —
Jul 10 → Aug 4 Scheduled ▶ Running 17 19
Aug 4 → Aug 4 Entered ▶ Running 0 19
Aug 4 → Sep 10 Ready for Release ⏸ Paused 26 —
Sep 10 → Sep 10 Scheduled ▶ Running 0 19
Sep 10 → Sep 19 Entered ▶ Running 7 26
Sep 19 → Dec 29 Ready for Release ⏸ Paused 66 —
Dec 29 → Dec 31 Scheduled ▶ Running 2 28
Dec 31 → Dec 31 Entered ▶ Running 0 28
Dec 31 → Jan 13 Ready for Scheduling ▶ Running 8 36
Jan 13 → Feb 17 Scheduled ▶ Running 23 59
Feb 17 → Feb 17 Entered ▶ Running 0 59
Feb 17 → Mar 17 Ready for Scheduling ▶ Running 20 79
Mar 17 → Mar 29 Scheduled ▶ Running 8 87
Dispatch 10.6d
Holding 112.4d (excluded)
Coordinators 81.7d
Field Work 10.0d
Billing 1.4d
✓ SLA Met
Dispatch
10.6 days
Over SLA
Holding (excluded from total)
112.4 days
Coordinators
81.7 days
Over SLA
Field Work
10.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jun 10, 2025 Due: Dec 31, 2026 Completed: Apr 12, 2026 (263 days early)
📅
207.6 days Total Age
⏱️
67.0d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
91.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 20, 2026
Visit 2 Mar 27, 2026
Visit 3 Mar 31, 2026
Visit 4 Apr 3, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 431 days old
🚨
Primary Delay 67.0 days stuck in "Ready for Release"
⏱️
Total Delay 91.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
10.6d / 0.5d SLA
Ready for Release
112.4d
Scheduled
53.1d / 2.0d SLA
Ready for Scheduling
28.6d / 1.0d SLA
Completed
10.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/17/2026 RArnold -Dispatching to Fady per his request

02/17/2026 RArnold-All parts transfered. Removed from Shady

01/13/2026 RArnold - Dispatching to Shady to order parts

12/31/2025 RArnold -Removed from Konsta WO not needed

12/29/2025 EMartin dispatching to FSE per request to order parts


06/10/2025 SRobinson- Created follow up WO as requested. (Old WO-01277466) -No follow up notes-


-No Previous notes -

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Jun 10, 2:54 PM
Work Order: WO-01278509
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Ashley Luman Jun 12, 3:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 2d 0h
🚨 19.0 business days
👷
▶
3 Technician Assigned Jul 10, 9:38 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-07-18T04:00:00.000+0000, 2025-07-18T00:00:00.000+0000, 2025-07-18T21:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 27d 18h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Ashley Luman Jul 21, 9:14 AM
Scheduled For: 2025-07-25T21:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Ashley Luman Jul 25, 2:10 PM
Scheduled For: 2025-08-01T21:00:00.000+0000
⚠️ 7.0 business days
🆕
Status: Entered by Cristina Everetts Aug 4, 1:20 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 25d 3h, 0m
🚨 27.0 business days
🗓️
▶
4 Status: Scheduled Sep 10, 9:57 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Status: Entered
👷
Technician Assigned by Rebecca Arnold
Technician: Alberto Galan
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-09-10T12:00:00.000+0000
🆕
Status: Entered by Rebecca Arnold
From: Scheduled
To: Entered
Duration in Previous: 2m
⚠️ 8.0 business days
✅
Status: Ready for Release by Ashley Luman Sep 19, 12:02 PM
From: Entered
To: Ready for Release
Duration in Previous: 9d 2h
🚨 67.0 business days
📅
▶
3 Dispatch Scheduled Dec 29, 3:59 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Konstantin Barskiy
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 101d 4h
⏳ 3.0 business days
🆕
Status: Entered by Rebecca Arnold Dec 31, 4:46 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2d 0h, 0m
⚠️ 8.9 business days
👷
▶
3 Technician Assigned Jan 13, 10:44 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-19T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 12d 17h
🚨 17.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Feb 5, 3:36 PM
Scheduled For: 2026-02-14T13:00:00.000+0000
⚠️ 8.0 business days
🆕
Status: Entered by Rebecca Arnold Feb 17, 4:02 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 35d 5h, 0m
🚨 21.0 business days
👷
▶
3 Technician Assigned Mar 17, 2:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-17T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 27d 21h
⚠️ 5.0 business days
📅
Dispatch Scheduled by Fady Messak Mar 23, 10:56 AM
Scheduled For: 2026-03-23T14:56:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 8x Labor Added Mar 29, 6:26 AM
8x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 11d 16h
⏳ 3.0 business days
⏱️
Labor Added Apr 1, 1:41 PM
Type: Labor
Status: Open
Qty: 6
⏳ 4.0 business days
⏱️
▶
2 Labor Added Apr 6, 8:23 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
Labor Added Apr 6, 8:42 AM
Type: Labor
Status: Open
Qty: 9
⚠️ 5.0 business days
🏁
Status: Closed by Fady Messak Apr 12, 6:56 AM
From: Completed
To: Closed
Duration in Previous: 14d 0h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Apr 14, 4:18 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 9h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Entered
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Entered
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.0 business hours
Ready for Scheduling
Duration: 8.3 business days (threshold: 1.0 business days)
Exceeded by 7.3 business days
Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Ready for Scheduling
Duration: 20.4 business days (threshold: 1.0 business days)
Exceeded by 19.4 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Completed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Mar 23, 10:56 AM
Created
Jun 10, 2:54 PM
Invoice #
N/A

Work Details (13)

Name Type Status Qty Amount Date
WL-03164370 Labor Open 1 $2,137.50 Mar 29, 6:26 AM
WL-03164371 Labor Open 1 $1,395.00 Mar 29, 6:26 AM
WL-03164372 Expenses Open 1 $0.00 Mar 29, 6:26 AM
WL-03164373 Expenses Open 1 $0.00 Mar 29, 6:26 AM
WL-03164374 Travel Open 62 $0.00 Mar 29, 6:26 AM
WL-03164375 Travel Open 62 $0.00 Mar 29, 6:26 AM
WL-03164376 Travel Open 62 $0.00 Mar 29, 6:26 AM
WL-03164377 Travel Open 62 $0.00 Mar 29, 6:26 AM
WL-03168898 Labor Open 6 $0.00 Apr 1, 1:41 PM
WL-03174164 Labor Open 9 $0.00 Apr 6, 8:23 AM
WL-03174167 Labor Open 4 $0.00 Apr 6, 8:26 AM
WL-03174179 Labor Open 9 $0.00 Apr 6, 8:42 AM
WL-03185711 Labor Open 0.016666666666667 $342.00 Apr 14, 4:18 PM

Details