Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01279308 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University of Iowa Hospital - Downtown Campus — 500 E Market St., Iowa City IA, 52245

Jun 13, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of June 2025 · Target: Jun 30, 2025
⚠ 281 biz days overdue
Active: 291 biz days
▶ Clock Running
Status: Created
Jun 14 → Jun 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 14 → Jun 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
291d
▶ Clock Running
Status: Ready for Scheduling
Jun 14 → Aug 15, 2026
291 business days (counted)
Running total: 291 of ? biz days used
Created: Jun 14, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jun 14 → Jun 14 Created ▶ Running 0 0
Jun 14 → Jun 14 Scheduled ▶ Running 0 0
Jun 14 → Aug 15 Ready for Scheduling ▶ Running 291 291
⚠ Overdue
Created: Jun 14, 2025 Due: Dec 31, 2025 (227 days overdue)
📅
291.0 days Total Age
⏱️
- Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 427 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/13/2025 2030 CM ack msg; LM w/SS, TF; 6/16/25 1148 TF decline; 6/17/2025 1647 CM LM w/Kristie re compliance; 6/18/2025 1626 LM w/SS re NAR

Timeline

📋
▶
2 Work Order Created Jun 13, 8:31 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Aug 5, 8:30 AM
Created
Jun 13, 8:31 PM
Invoice #
N/A

Details