Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280898 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHESHIRE MEDICAL CENTER — 580 COURT ST, KEENE NH, 03431

Jun 19, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 33 biz days
Paused: 138 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jul 2, 2025
9 business days (not counted)
28d
▶ Clock Running
Status: On Hold
Jul 2 → Aug 12, 2025
28 business days (counted)
Running total: 28 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Aug 12 → Feb 20, 2026
129 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 27, 2026
5 business days (counted)
Running total: 33 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jul 2 Ready for Release ⏸ Paused 9 —
Jul 2 → Aug 12 On Hold ▶ Running 28 28
Aug 12 → Feb 20 Ready for Release ⏸ Paused 129 —
Feb 20 → Feb 27 Scheduled ▶ Running 5 33
Holding 167.4d (excluded)
Coordinators 5.1d
Field Work 0.0d
Billing 5.0d
✗ SLA Missed
Holding (excluded from total)
167.4 days
Coordinators
5.1 days
Over SLA
Field Work
0.0 days
Billing
5.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 27, 2026 (26 days late)
📅
170.1 days Total Age
⏱️
130.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 422 days old
🚨
Primary Delay 130.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
139.0d
On Hold
28.4d
Scheduled
5.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026Anuovo I was able to complete a software update. I was not able to restore setting because of the bitlocker. spoke with Nurse Kristen Dingman,RN she will get with IT


02/20/2026 mklose dispatch April unannounced

02/18/2026 YEspino Called 603-354-5454 to speak to Gary Hamlin @ Ext 2022 to verify the ultrasound device in question. Was unable to speak to Gary so i left a message.


02/18/2026 YEspino Called 603-354-5454 to speak to Joseph Leblanc @ ext 2039 to verify the ultrasound device in question. This is the ext for biomed so i left a message.


02/18/2026 YEspino Called 603-354-5400 to verify the ultrasound in question. Asked to be transferred over to the biomed dept, was unable to speka to anybody so i left a message.


02/16/2026: ARoosa - 603-354-5400, Xfer to clinical engineering. VM/LM


01/14/2026 YEspino Called 603-354-5400 to verify the device in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody so i left a message.


01/05/2026 MHamersley - called 603-354-5400, (this facility is part of Dartmouth Health) call went to VM/LM offering FSE week of January 12 to complete recalls.


12/12/2025 MHamersley - called 603-354-5400, xfer to Bio Med, call went to VM/LM


11/26/2025 MHamersley - called 603-354-5400, xfer to Bio Med, call went to CE VM/LM


Venue Fit Ultrasound VFE000217 (software update only)

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280898
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:17 PM
From: Entered
To: Ready for Release
Duration in Previous: 51m
⚠️ 9.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 28.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 130.0 business days
👷
▶
3 Technician Assigned Feb 20, 9:40 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-26T13:45:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 191d 23h
📅
▶
2 Dispatch Scheduled Feb 20, 10:31 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-25T17:45:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Megan Klose Feb 25, 8:10 AM
Scheduled For: 2026-02-26T17:45:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Feb 26, 5:05 PM
Type: Labor, Travel
Status: Open
Qty: 2, 107
✔️
▶
2 Status: Completed Feb 26, 8:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
⏱️
Labor Added Mar 2, 1:45 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 2, 1:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
💵
▶
2 Status: Billing Review Mar 2, 3:47 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Mar 4, 8:47 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 27m
🧾
▶
2 Invoice Created Mar 5, 11:10 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 53m

Bottlenecks

Scheduled
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
April Nuovo
Scheduled
Feb 26, 12:45 PM
Created
Jun 19, 2:26 PM
Invoice #
SM-255624

Work Details (4)

Name Type Status Qty Amount Date
WL-03121891 Labor Open 2 $250.00 Feb 26, 5:05 PM
WL-03121892 Labor Open 2 $100.00 Feb 26, 5:05 PM
WL-03121893 Travel Open 107 $0.00 Feb 26, 5:05 PM
WL-03126246 Labor Open 0.016666666666667 $38.00 Mar 2, 1:45 PM

Details