Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280909 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UPMC PINNACLE COMMUNITY OSTEOPATHIC CAMPUS — 4300 LONDONDERRY RD, HARRISBURG PA, 17109

Jun 19, 2025 → Jan 13, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 13)
⏸ 155d excluded (parts wait + holding)
✓ SLA Met (18d early)
Dispatch 0.1d
Holding 142.8d (excluded)
Coordinators 8.6d
Billing 6.3d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
142.8 days
Coordinators
8.6 days
Over SLA
Billing
6.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 13, 2026 (18 days early)
📅
148.7 days Total Age
⏱️
89.0d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
19.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 89.0 days stuck in "Ready for Release"
⏱️
Total Delay 19.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
113.4d
On Hold
29.4d
Scheduled
8.6d / 2.0d SLA
Closed
14.3d / 1.0d SLA
Ready to Bill
5.1d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/07/2026 RFosbury - Called Unit Director, Heidi Baily at 717-782-5498 LVM. Sent FU to bailyhl@upmc.edu

1/07/2026 RFosbury - Called Unit Director, Heidi Baily at 717-782-5498 LVM. Sent FU to bailyhl@upmc.edu

12/29/2025 RFosbury - sent email to askinskl@upmc.edu; Andrew.Dellinger@trimedx.com; dellingera@upmc.edu, asking to confirm inventory.

12/12/2025 DMalloy - Emailed customer adving that we can have FSE Eric onsite next week for the devices. 

aric.adlon@trimedx.com

12/09/2025 YEspino Called 717-652-3000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was transferred over to the wrong dept and while being transferred again the call was dropped.

11/04/2025 RFosbury - sent email to askinskl@upmc.edu; Andrew.Dellinger@trimedx.com; dellingera@upmc.edu, asking to confirm inventory.

09/30/2025 MHamersley - recd automatic reply from Andrew, stating use new email address: andrew.dellinger@trimedx.com and that he is on medical leave for several weeks; sent email to co.worker: Kenneth Askins, askinskl@upmc.edu ... 09/30/2025 MHamersley - called 717-782-3689, call went to Andy's VM/LM; sent email: Andrew.Dellinger@trimedx.com & dellingera@upmc.edu ... 09/23/2025 mklose called 717-988-9515, Keith adv he is not the correct person for this, and does not know who is. ... 09/23/2025 mklose called 717-782-3131. xfer biomed. LVM ... 09/12/2025 Mklose called 717-782-3131. xfer to Biomed. Trimedx 866-585-1141. Spoke to Adrian, she will send information to engineer and have them contact us. Gave dates of 09/24/2025 - 09/26/2025

🔧 Work Performed
emplate Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280909
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 43m
🚨 10.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 29.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 89.0 business days
🗓️
▶
3 Status: Scheduled Dec 12, 4:59 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-17T00:00:00.000+0000, 2025-12-17T05:00:00.000+0000, 2025-12-17T13:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
⏳ 4.9 business days
🆕
Status: Entered by Deon Malloy Dec 18, 12:32 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 19h, 0m
🚨 15.0 business days
👷
▶
3 Technician Assigned Jan 7, 3:47 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rich Fosbury
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 20d 3h, 0m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-13T14:30:00.000+0000
⚠️ 5.0 business days
⏱️
2x Labor Added Jan 13, 4:32 PM
Type: Labor
Status: Open
Qty: 1.25, 0.25
✔️
Status: Completed by Michael Steencken Jan 13, 4:38 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 0h, 0m
🚨 14.9 business days
⏱️
Labor Added Feb 2, 11:13 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 11:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19d 18h
💵
▶
2 Status: Billing Review Feb 3, 8:32 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Feb 3, 12:42 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4h 9m, 0m
💵
▶
2 Status: Billing Review Feb 4, 10:29 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6h 22m
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 33m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19m
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 28m

Bottlenecks

Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 14.3 business days (threshold: 1.0 business days)
Exceeded by 13.3 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Michael Steencken
Scheduled
Jan 13, 9:30 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (3)

Name Type Status Qty Amount Date
WL-03063573 Labor Open 1.25 $100.00 Jan 13, 4:32 PM
WL-03063574 Labor Open 0.25 $0.00 Jan 13, 4:32 PM
WL-03087834 Labor Open 0.016666666666667 $38.00 Feb 2, 11:13 AM

Details