📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908
Jun 19, 2025 → Feb 7, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Feb 6)
⏸ 182d excluded (parts wait + holding)
✗ SLA Missed
Dispatch0.1d
Holding162.0d (excluded)
Coordinators6.0d
Field Work1.6d
Billing17.8d
✗ SLA Missed
Dispatch
0.1 days
Holding(excluded from total)
162.0 days
Coordinators
6.0 days
Over SLA
Field Work
1.6 days
Billing
17.8 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Feb 8, 2026 (7 days late)
📅
166.7 daysTotal Age
⏱️
123.0d in Ready for ReleaseLongest Stage
🔄
24 transitionsStatus Changes
⚠️
19.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay123.0 days stuck in "Ready for Release"
⏱️
Total Delay19.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
132.6d
On Hold
29.4d
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
17.3d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory.
08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI started
⚠️Problem Description
FMI 78101H: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📅
WO-01280921 - FCO - Venue Fit Ultrasound - CHARLOTTESVILLE - UNIVERSITY OF VIRGINIA HEALTH SYSTEM
Feb 4, 2026 7:00pm – 7:00pm
Work Order: WO-01280921
Account: GE Healthcare FMI
Customer Case Number: 1-554920579578
Location: UNIVERSITY OF VIRGINIA HEALTH SYSTEM
Address: 1215 LEE ST, CHARLOTTESVILLE, VA 22908
Manufacturer: GE Healthcare
Model #: Venue Fit Ultrasound
Serial #: VGE000188
Contact Name:
Contact Phone:
Contact
JPG
VGE000188_SN
Feb 5, 2026
JPG
VGE000188_BATTERIES
Feb 5, 2026
JPG
VGE000188_SOFTWARE
Feb 5, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280921
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM
From:Entered
To:Ready for Release
Duration in Previous:43m
🚨10.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨29.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM