Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280934 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908

Jun 19, 2025 → Jan 8, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 7)
⏸ 93d excluded (parts wait + holding)
✓ SLA Met (24d early)
Dispatch 0.1d
Holding 98.0d (excluded)
Coordinators 48.5d
Field Work 2.6d
Billing 22.7d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
98.0 days
Coordinators
48.5 days
Over SLA
Field Work
2.6 days
Over SLA
Billing
22.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Jan 8, 2026 (23 days early)
📅
145.7 days Total Age
⏱️
59.0d in Ready for Release Longest Stage
🔄
31 transitions Status Changes
⚠️
64.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 59.0 days stuck in "Ready for Release"
⏱️
Total Delay 64.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
68.6d
On Hold
29.4d
Ready for Scheduling
10.5d / 1.0d SLA
Scheduled
38.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
7.9d / 1.0d SLA
Ready to Bill
21.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/22/2025 EMartin updating scheduled date for FSE to complete devices onsite 11/14/2025 EMartin sent email to Strong, Sara L *HS Frank, Matthew J *HS Headley, Patrick C *HS advising FSE onsite Monday 12/01/25 to start devices 10/31/2025 MHamersley - recd email from Sara providing locations for several ultrasound devices and additional contact emails: Strong, Sara L *HS Frank, Matthew J *HS Headley, Patrick C *HS Venue Fit Ultrasound VFD001193 - Located in the Vascular Lab 09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory. 08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280934
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 43m
🚨 10.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 29.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 59.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 31, 4:18 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 80d 5h
🚨 11.0 business days
👷
▶
3 Technician Assigned Nov 14, 10:52 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 19h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-01T05:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Nov 14, 11:19 AM
Scheduled For: 2025-12-01T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Nov 19, 11:39 AM
Scheduled For: 2025-12-15T13:00:00.000+0000
🚨 24.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 22, 10:05 AM
Scheduled For: 2026-01-05T13:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Ryan Lewis Jan 6, 2:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 53d 3h
⏱️
2x Labor Added Jan 6, 2:44 PM
Type: Labor
Status: Open
Qty: 1, 1.5
💵
▶
2 Expenses Added Jan 6, 7:16 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 4h 37m
⏳ 2.6 business days
🏁
Status: Closed by Ryan Lewis Jan 8, 11:56 AM
From: Completed
To: Closed
Duration in Previous: 1d 16h
⚠️ 8.0 business days
⏱️
Labor Added Jan 19, 3:13 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 3:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 11d 3h
💵
▶
2 Status: Billing Review Jan 20, 9:13 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
Status: Billing Review by Timothy Amburgey Jan 21, 8:59 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 41m, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 23, 8:48 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 26, 8:55 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 28, 8:50 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
▶
2 Status: Billing Review Jan 28, 10:11 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Jan 29, 8:38 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 2, 8:53 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 3, 11:15 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
💵
Status: Billing Review by Timothy Amburgey Feb 4, 10:30 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 23h 12m, 0m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6h 22m
📄
Status: Ready to Bill by Micah Peters Feb 4, 5:26 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 33m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:46 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19m
🧾
▶
2 Invoice Created Feb 5, 4:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 28m

Bottlenecks

Ready for Scheduling
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days
Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Jan 5, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-253008

Work Details (4)

Name Type Status Qty Amount Date
WL-03055010 Labor Open 1 $0.00 Jan 6, 2:44 PM
WL-03055011 Labor Open 1.5 $100.00 Jan 6, 2:44 PM
WL-03055489 Expenses Open 1 $0.00 Jan 6, 7:16 PM
WL-03070652 Labor Open 0.016666666666667 $38.00 Jan 19, 3:13 PM

Details