📍 ROCHESTER REGIONAL HEALTH GENEVA MEDICAL CAMPUS — 833 CANANDAIGUA RD, GENEVA NY, 14456
Jun 19, 2025 → Feb 5, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Feb 5)
⏸ 190d excluded (parts wait + holding)
✗ SLA Missed
Dispatch0.1d
Holding167.0d (excluded)
Coordinators0.0d
Field Work0.1d
Billing24.7d
✗ SLA Missed
Dispatch
0.1 days
Holding(excluded from total)
167.0 days
Coordinators
0.0 days
Field Work
0.1 days
Billing
24.7 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Feb 5, 2026 (4 days late)
📅
165.7 daysTotal Age
⏱️
128.0d in Ready for ReleaseLongest Stage
🔄
27 transitionsStatus Changes
⚠️
17.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay128.0 days stuck in "Ready for Release"
⏱️
Total Delay17.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
137.6d
On Hold
29.4d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
24.3d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
This work order appears to be a duplictae of WO-01326009 and will need to be canceled. sending to management
02/05/2026 DMalloy - Called 315.210.1337 the main line for this location asked for the Imaging Dept. Reached the scheudling line and he transferred me to Atif. he took all the recall info to pass along to the ULS tech Jenna Ditzell. Emailed her the recall info and advised FSE Eric could update today or tomorrow if the device cna be made available.
jenna.ditzell@rochesterregional.org
01/19/2026 YEspino Called 315-210-1337 to verify the Ultrasound devices in question. Was unable to be transferred over to a dept and the call was dropped.
🔧Work Performed
FMI 78101 Not Required – Device Location is Unknown
🔍Technician Findings
FMI 78101 Not Required – Device Location is Unknown
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 19, 2026
01/19/2026 YEspino Called 315-210-1337 to verify the Ultrasound devices in question. Was unable to be transferred over to a dept and the call was dropped.
📅
WO-01280939 - FCO - Venue Go Ultrasound - GENEVA - ROCHESTER REGIONAL HEALTH GENEVA MEDICAL CAMPUS
Feb 5, 2026 8:00am – 5:00pm
Work Order: WO-01280939
Account: GE Healthcare FMI
Customer Case Number: 1-554899325694
Location: ROCHESTER REGIONAL HEALTH GENEVA MEDICAL CAMPUS
Address: 833 CANANDAIGUA RD, GENEVA, NY 14456
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGE000157
Contact Name: Jenna Dav
PDF
VGE000157 UNKNOWN LOCATION FORM
Feb 5, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280939
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:13 PM
From:Entered
To:Ready for Release
Duration in Previous:47m
🚨10.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨29.9 business days
✅
Status: Ready for Release by Allison BelyeaAug 12, 11:12 AM