📍 EMILY COURIC CLINICAL CANCER CENTER — 1240 LEE ST, CHARLOTTESVILLE VA, 22903
Jun 19, 2025 → Jan 10, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Jan 8)
⏸ 165d excluded (parts wait + holding)
✓ SLA Met (23d early)
Dispatch0.1d
Holding134.0d (excluded)
Coordinators14.0d
Field Work1.9d
Billing7.7d
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
134.0 days
Coordinators
14.0 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
7.7 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Jan 11, 2026 (20 days early)
📅
146.7 daysTotal Age
⏱️
109.0d in Ready for ReleaseLongest Stage
🔄
18 transitionsStatus Changes
⚠️
29.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
14 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1Jan 6, 2026
Visit 2Jan 8, 2026
Visit 3Jan 9, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay109.0 days stuck in "Ready for Release"
⏱️
Total Delay29.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
118.6d
On Hold
15.4d
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.8d / 1.0d SLA
Closed
15.0d / 1.0d SLA
Ready to Bill
6.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.2d
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/22/2025 EMartin updating scheduled date for FSE to complete devices onsite 11/14/2025 EMartin sent email to Strong, Sara L *HS Frank, Matthew J *HS Headley, Patrick C *HS advising FSE onsite Monday 12/01/25 to start devices 10/31/2025 MHamersley - recd email from Sara providing locations for several ultrasound devices and additional contact emails: Strong, Sara L *HS Frank, Matthew J *HS Headley, Patrick C *HS Venue Fit Ultrasound VFD001193 - Located in the Vascular Lab 09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory. 08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FMI
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01280954 - FCO - Venue Go Ultrasound - CHARLOTTESVILLE - EMILY COURIC CLINICAL CANCER CENTER
Jan 5, 2026 8:00am – 5:00pm
Work Order: WO-01280954
Account: GE Healthcare FMI
Customer Case Number: 1-554899333589
Location: EMILY COURIC CLINICAL CANCER CENTER
Address: 1240 LEE ST, CHARLOTTESVILLE, VA 22903
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGE000182
Contact Name:
Contact Phone:
Contact Em
JPG
VGE000182_Software
Jan 8, 2026
JPG
VGE000182_Batteries
Jan 8, 2026
JPG
VGE000182_SN
Jan 8, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01280954
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM
From:Entered
To:Ready for Release
Duration in Previous:50m
🚨10.0 business days
⏸️
Status: On Hold by Allison BelyeaJul 2, 4:41 PM
From:Ready for Release
To:On Hold
Duration in Previous:13d 1h
🚨15.9 business days
✅
Status: Ready for Release by Mary HamersleyJul 23, 11:21 AM