Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280986 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WESTERN MICHIGAN UNIVERSITY — 300 PORTAGE ST, KALAMAZOO MI, 49007

Jun 19, 2025 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Feb 15)
⏸ 145d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.1d
Holding 172.5d (excluded)
Billing 17.7d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
172.5 days
Billing
17.7 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 13, 2026 (12 days late)
📅
171.7 days Total Age
⏱️
104.6d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 104.6 days stuck in "Ready for Release"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
104.6d
On Hold
67.9d
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
17.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/16/2026 LHill-Location Unknown form been attached to WO since 11/12/2025.


11/12/2025 Mklose added LU READY form, and updated WO. 

11/11/2025 Mklose per notes, need LU ready. Ref: WO-01155591... 08/16/2024 JRolston - Made several calls in group call with Fady Messak in an attempt to schedule. Called main sites several times, transferred to several different departments. Ultimately spoke with Diva @ 269-387-3287. She is with the Sindecuse Health Center / Western Michigan University. She advised that this site has no ULS unit. Per Fady Messak, submitting for location unknown form.


11/11/2025 mklose called (269) 337-4400. no matter what button you push you get a call center. finally got a manager for Family Medicine clinic. LVM

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280986
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 43m
🚨 105.0 business days
⏸️
Status: On Hold by Megan Klose Nov 12, 11:50 AM
From: Ready for Release
To: On Hold
Duration in Previous: 145d 21h
🚨 68.0 business days
👷
▶
4 Status: Assigned Feb 15, 4:00 PM
Status: Assigned → Technician Assigned → 4x Labor Added → Status: Completed
👷
Technician Assigned by Fady Messak
Technician: Fady Messak
⏱️
4x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.25, 1, 58
✔️
Status: Completed by Fady Messak
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏱️
Labor Added Feb 16, 11:25 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 28m
💵
Status: Billing Review by Timothy Amburgey Feb 17, 9:15 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 21h 44m
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 9:22 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6m
⚠️ 5.0 business days
💵
▶
2 Status: Billing Review Feb 23, 2:07 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 25, 4:00 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 26, 4:06 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 5.0 business days
💵
▶
2 Status: Billing Review Mar 4, 9:06 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 7m
🧾
▶
2 Invoice Created Mar 5, 11:10 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 53m

Bottlenecks

Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
SM-255624

Work Details (5)

Name Type Status Qty Amount Date
WL-03106544 Labor Open 0.25 $100.00 Feb 15, 4:02 PM
WL-03106545 Expenses Open 1 $0.00 Feb 15, 4:02 PM
WL-03106546 Travel Open 58 $0.00 Feb 15, 4:02 PM
WL-03106547 Travel Open 58 $0.00 Feb 15, 4:02 PM
WL-03107020 Labor Open 0.016666666666667 $38.00 Feb 16, 11:25 AM

Details