Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01280992 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ACCESS SURGERY CENTER — 3205 FIRE RD STE 3, EGG HARBOR TOWNSHIP NJ, 08234

Jun 19, 2025 → Dec 16, 2025

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Dec 17)
⏸ 131d excluded (parts wait + holding)
✓ SLA Met (45d early)
Dispatch 0.1d
Holding 124.0d (excluded)
Coordinators 7.9d
Field Work 1.2d
Billing 19.0d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
124.0 days
Coordinators
7.9 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
19.0 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Dec 17, 2025 (45 days early)
📅
128.9 days Total Age
⏱️
85.0d in Ready for Release Longest Stage
🔄
24 transitions Status Changes
⚠️
15.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 85.0 days stuck in "Ready for Release"
⏱️
Total Delay 15.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
94.6d
On Hold
29.4d
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 Cever received email from Ciaramella, Barbara <barbara.ciaramella@scasurgery.com> confirming FSE onsite for Dec 16th at 10 a.m.

12/09/2025 Cever sent email to Ciaramella, Barbara <barbara.ciaramella@scasurgery.com> with date option Dec 16th at 10 a.m.

12/08/2025 YEspino Recieved a call back from Barbara and she was able to confirm the device in question. She was also able to confirm the location and also that the Tech does not need any creditaling. She will be poc for this site. Email: barbara.ciaramella@scasurgery.com


12/08/2025 YEspino Called 856-889-3512 to speak to Barbera to verify the device in question. Was able to speak to her and she advised that she would call me back in 5 min because she wasn't around the systems. She will be the Poc.


12/08/2025 YEspino Called 609-464-1277 to verify the device in question. Was able to speak to Rachel and she advised she currently isnt onsite. She advised that i needed to call Barbera @ 856-889-3512 to be better assisted.


11/20/2025 MHamersley - called 609-464-1277, call went to VM/LM


11/06/2025 MHamersley - called 609-464-1277, call went to VM/LM requesting correct email address; (rachel.jordan@scasurgery.com * email bounced)


07/29/2025 Rbailey - Called 609.407.1113 pressed 3. Recp Xfer'd to Rachel Jordan. She will look for device. Sending email 609.464.1277

rachel.jordan@scasurgery.com


07/16/2025 MHamersley - called 609-407-1113, press 0, call goes to VM/LM


06/30/2025 MHamersley - called 609-407-1113, call went to VM/LM


Venue Go Ultrasound VGE000316

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”"
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.0.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01280992
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 41m
🚨 10.0 business days
⏸️
Status: On Hold by Allison Belyea Jul 2, 4:41 PM
From: Ready for Release
To: On Hold
Duration in Previous: 13d 1h
🚨 29.9 business days
✅
Status: Ready for Release by Allison Belyea Aug 12, 11:12 AM
From: On Hold
To: Ready for Release
Duration in Previous: 40d 18h
🚨 85.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Dec 8, 12:11 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 118d 1h
👷
▶
3 Technician Assigned Dec 9, 9:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 21h 38m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-16T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Philmon Mehari Dec 16, 10:25 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
5x Labor Added Dec 16, 8:02 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 127, 44
✔️
▶
2 Status: Completed Dec 16, 8:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 17, 12:00 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 39m
💵
Status: Billing Review by Timothy Amburgey Dec 17, 4:37 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 4h 35m, 0m
💵
Status: Billing Review by Timothy Amburgey Dec 18, 8:34 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 15h 55m, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Dec 19, 9:05 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Dec 22, 1:59 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Dec 23, 9:20 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⚠️ 6.0 business days
💵
▶
2 Status: Billing Review Dec 30, 8:44 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 31, 10:28 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 1h, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 2, 12:42 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 50m
🧾
▶
2 Invoice Created Jan 2, 4:45 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Dec 16, 10:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-250432

Work Details (6)

Name Type Status Qty Amount Date
WL-03039950 Labor Open 2.5 $250.00 Dec 16, 8:02 PM
WL-03039951 Labor Open 1.5 $100.00 Dec 16, 8:02 PM
WL-03039952 Labor Open 1.5 $0.00 Dec 16, 8:02 PM
WL-03039953 Travel Open 127 $0.00 Dec 16, 8:02 PM
WL-03039954 Travel Open 44 $0.00 Dec 16, 8:02 PM
WL-03040518 Labor Open 0.016666666666667 $38.00 Dec 17, 12:00 PM

Details