Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281003 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JOHNS HOPKINS HOSPITAL MATERIALS MANAGEMENT — 1780 E FAYETTE ST, BALTIMORE MD, 21287

Jun 19, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 64 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Nov 10, 2025
99 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 19, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 6 of ? biz days used
53d
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Feb 9, 2026
53 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 9 → Feb 16, 2026
4 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 64 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Nov 10 Ready for Release ⏸ Paused 99 —
Nov 10 → Nov 19 Scheduled ▶ Running 6 6
Nov 19 → Nov 19 Entered ▶ Running 0 6
Nov 19 → Feb 9 Ready for Scheduling ▶ Running 53 59
Feb 9 → Feb 16 Scheduled ▶ Running 4 63
Feb 16 → Feb 17 Tech On Site ▶ Running 1 64
Dispatch 0.0d
Holding 99.0d (excluded)
Coordinators 65.8d
Field Work 0.5d
Billing 12.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
99.0 days
Coordinators
65.8 days
Over SLA
Field Work
0.5 days
Billing
12.2 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 17, 2026 (11 days early)
📅
162.5 days Total Age
⏱️
99.0d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
70.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 99.0 days stuck in "Ready for Release"
⏱️
Total Delay 70.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
99.0d
Scheduled
11.9d / 2.0d SLA
Ready for Scheduling
54.0d / 1.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
11.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 RFosbury - Jeffrey onsite Feb 16th and 17th

01/06/2026 MHamersley - will schedule when FSE and devices are available ... 11/19/2025 RFosbury - working with site to reschedule. Battery kits already onsite. ... 11/10/2025 RFosbury - confirmed with Ethan Bryant Rick C onsite Nov 20th and 21st ... 09/26/2025 Rfosbury - Sent email to Shawnell Nelson @ snelso29@jhmi.edu to confirm inventory. ... 08/19/2025 MHamersley - called 410-550-0265, call went to VM, wasn't accepting msgs; sent email: avelard1@jhmi.edu

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test:“Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI78101
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281003
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 49m
🚨 99.0 business days
👷
▶
3 Technician Assigned Nov 10, 10:45 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-20T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 143d 20h
⚠️ 7.0 business days
🆕
▶
2 Status: Entered Nov 19, 11:19 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Rich Fosbury
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 54.0 business days
👷
▶
3 Technician Assigned Feb 9, 12:04 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 82d 0h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-16T00:00:00.000+0000, 2026-02-16T05:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Feb 9, 12:12 PM
Scheduled For: 2026-02-16T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Feb 16, 11:30 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
▶
2 2x Labor Added Feb 16, 12:48 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Parts
Status: Open
Qty: 3, 2
🚗
Travel Added Feb 16, 10:25 PM
Type: Travel
Status: Open
Qty: 20
✔️
▶
2 Status: Completed Feb 16, 11:11 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 4.0 business days
⏱️
Labor Added Feb 20, 2:53 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 20, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 23, 2:07 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 23h, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 25, 4:00 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 26, 4:06 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 5.0 business days
💵
▶
2 Status: Billing Review Mar 4, 9:07 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 8m
🧾
▶
2 Invoice Created Mar 5, 11:10 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 53m

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Ready for Scheduling
Duration: 54.0 business days (threshold: 1.0 business days)
Exceeded by 53.0 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Feb 16, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-255624

Work Details (6)

Name Type Status Qty Amount Date
WL-03107164 Labor Open 0.5 $100.00 Feb 16, 12:48 PM
WL-03107165 Labor Open 1 $0.00 Feb 16, 12:48 PM
WL-03107179 Labor Open 3 $100.00 Feb 16, 12:53 PM
WL-03107180 Parts Open 2 $0.00 Feb 16, 12:53 PM
WL-03108148 Travel Open 20 $0.00 Feb 16, 10:25 PM
WL-03114174 Labor Open 0.016666666666667 $38.00 Feb 20, 2:53 PM

Details