Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281042 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 DARTMOUTH HITCHCOCK MANCHESTER — 100 HITCHCOCK WAY, MANCHESTER NH, 03104

Jun 19, 2025 → Feb 9, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Feb 9)
⏸ 181d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.1d
Holding 130.6d (excluded)
Coordinators 38.9d
Field Work 0.3d
Billing 18.9d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
130.6 days
Coordinators
38.9 days
Over SLA
Field Work
0.3 days
Billing
18.9 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 9, 2026 (8 days late)
📅
167.7 days Total Age
⏱️
130.6d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
51.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 130.6 days stuck in "Ready for Release"
⏱️
Total Delay 51.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
130.6d
Ready for Scheduling
19.6d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Scheduled
4.3d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
18.6d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/13/2026 Mklose- per Fady dispatch on demand January 21st to Joseph. 01/05/2026 MHamersley - called 603-650-7104, call went to Pop's VM/LM, offering Jan 19, for FSEs Joe & April to begin remediations on GE devices; sent f/u email: Paul.H.Johnson@hitchcock.org ... 12/18/2025 MHamersley - called 304-642-8530, Bryan Black, call went to VM/LM; called 603-650-7104, spoke to Pop, he confirmed all the devices; he's concerned about scheduling due to high usage; he will discuss w/ Nurse Supervisor about scheduling the OmniBeds; the Venue Go/Fits are scattered over 7 locations; ... 11/21/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent f/u emails: is-ce-clinicalengineers@hitchcock.org & paul.H.Johnson@hitchcock.org ... 10/20/2025 mklose called 6036505000, xfer to CE, no answer ULVM... 10/16/2025 mklose emailed Paul, and CE, for update on devices. ... 10/13/2025 mklose called 603-650-7104. LVM, FU Email paul.H.Johnson@hitchcock.org ... 10/01/2025 Mklose called (603) 650-5000; xfer to CE; Spoke to Abi. sent email to; is-ce-clinicalengineers@hitchcock.org. ... 07/18/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent email: Paul.H.Johnson@hitchcock.org
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281042
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 50m
🚨 131.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 18, 2:04 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 181d 23h
🚨 20.0 business days
👷
▶
2 Technician Assigned Jan 14, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 20h
🚨 15.0 business days
📅
▶
2 Dispatch Scheduled Feb 3, 4:40 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 20d 5h
⏳ 4.9 business days
🔧
Status: Tech On Site by Joseph Nuovo Feb 9, 11:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 18h
⏱️
3x Labor Added Feb 9, 11:54 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 1.5, 21
🚗
▶
2 Status: Tech Off Site Feb 9, 1:39 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 13, 12:14 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 22h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 16, 10:41 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
▶
2 Status: Billing Review Feb 17, 9:16 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 7.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 25, 4:01 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 8d 6h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 26, 4:07 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 5.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 9:07 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5d 16h, 0m
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23h 9m
🧾
▶
2 Invoice Created Mar 5, 11:10 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 53m

Bottlenecks

Ready for Scheduling
Duration: 19.6 business days (threshold: 1.0 business days)
Exceeded by 18.6 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Feb 9, 11:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-255624

Work Details (4)

Name Type Status Qty Amount Date
WL-03097588 Labor Open 0.5 $0.00 Feb 9, 11:54 AM
WL-03097589 Labor Open 1.5 $100.00 Feb 9, 11:54 AM
WL-03097590 Travel Open 21 $0.00 Feb 9, 11:54 AM
WL-03104958 Labor Open 0.016666666666667 $38.00 Feb 13, 12:14 PM

Details