Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281092 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ADIRONDACK MEDICAL CENTER — 223 STATE ROUTE 186, SARANAC LAKE NY, 12983

Jun 19, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 31 biz days
Paused: 135 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸135d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 6, 2026
135 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Feb 11, 2026
25 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 20, 2026
5 business days (counted)
Running total: 31 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 6 Ready for Release ⏸ Paused 135 —
Jan 6 → Feb 11 Ready for Scheduling ▶ Running 25 25
Feb 11 → Feb 12 Scheduled ▶ Running 1 26
Feb 12 → Feb 12 Entered ▶ Running 0 26
Feb 12 → Feb 20 Scheduled ▶ Running 5 31
Holding 135.0d (excluded)
Coordinators 33.1d
Billing 8.3d
✗ SLA Missed
Holding (excluded from total)
135.0 days
Coordinators
33.1 days
Over SLA
Billing
8.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 20, 2026 (19 days late)
📅
165.1 days Total Age
⏱️
135.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
37.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 135.0 days stuck in "Ready for Release"
⏱️
Total Delay 37.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
135.0d
Ready for Scheduling
26.0d / 1.0d SLA
Scheduled
7.1d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 SRobinson- Created follow up WO as requested. (WO-01352983)

02/12/2026 Mklose emailed POC adv Bryan onsite Feb 19th

02/11/2026 Mklose emailed POC offer Feb 18th


02/09/2026 YEspino Called 518-354-9108 to speak to Joe to try and get this scheduled for next week. Was unable to speak to him so i left a message.


01/09/2026 Mklose emailed POC offered Bryan 1/13 @11:30

01/06/2026 MHamersley - called 518-354-9108, spoke to Joe, he confirmed all 3 GE devices and ready to schedule the end of February.  


12/03/2025 MHamersley - called 518-354-9108, phone disconnected after couple rings; sent f/u email: javeni@uvm.edu


10/29/2025 MHamersley - called 518-354-9108, call went to VM/LM to respond to email so we may schedule recall; sent f/u email: javeni@uvm.edu


09/24/2025 MHamersley - called 518-354-9108, spoke to Joe, sending him f/u email: javeni@uvm.edu


07/16/2025 MHamersley - called 518-891-4141, transferred to Bio Med, spoke to Joe Aveni, POC, 518-354-9108; Correct Address: 2233 State Route 86, SARANAC LAKE, NY 12983; FSE Cred: Call Joe for escort; sent email: javeni@uvm.edu


06/30/2025 MHamersley - called 518-891-4141, transferred to Bio Med, call went to Joe Benny VM/LM, 


WO-01281092 - Venue Go Ultrasound RVGB000481

WO-01282731 - Venue Go Ultrasound VGD002694

WO-01281772-Venue Fit Ultrasound VFC000758

🔧 Work Performed
Waiting for IT for WiFi credentials
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281092
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 41m
🚨 135.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 6, 11:09 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 200d 21h
🚨 26.0 business days
📅
▶
3 Dispatch Scheduled Feb 11, 10:19 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Megan Klose
Technician: Philmon Mehari
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 35d 23h
📅
Dispatch Scheduled by Megan Klose Feb 11, 4:48 PM
Scheduled For: 2026-02-17T15:00:00.000+0000
🆕
▶
3 Status: Entered Feb 12, 9:16 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: a0hVU0000050MSHYA2, Bryan Rodriguez
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-19T17:15:00.000+0000
⚠️ 5.0 business days
⏱️
Labor Added Feb 19, 10:39 AM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Bryan Rodriguez Feb 19, 7:41 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 10h, 0m
⏳ 3.5 business days
⏱️
▶
2 Labor Added Feb 24, 11:15 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 20h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:10 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 53m
⚠️ 8.0 business days
🧾
Invoice Created Mar 16, 6:15 PM
Invoice Number: SM-255624

Bottlenecks

Ready for Scheduling
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Scheduled
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bryan Rodriguez
Scheduled
Feb 19, 12:15 PM
Created
Jun 19, 2:26 PM
Invoice #
SM-255624

Work Details (2)

Name Type Status Qty Amount Date
WL-03111831 Labor Open 1 $0.00 Feb 19, 10:39 AM
WL-03117495 Labor Open 0.016666666666667 $38.00 Feb 24, 11:15 AM

Details