📍 BAYSTATE MEDICAL CENTER INC — 759 CHESTNUT ST, SPRINGFIELD MA, 01199
Jun 19, 2025 → Feb 4, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Feb 4)
⏸ 24d excluded (parts wait + holding)
✗ SLA Missed
Dispatch0.1d
Holding17.6d (excluded)
Coordinators150.3d
Field Work0.6d
Billing25.5d
✗ SLA Missed
Dispatch
0.1 days
Holding(excluded from total)
17.6 days
Coordinators
150.3 days
Over SLA
Field Work
0.6 days
Billing
25.5 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Feb 4, 2026 (3 days late)
📅
164.7 daysTotal Age
⏱️
99.8d in Ready for SchedulingLongest Stage
🔄
34 transitionsStatus Changes
⚠️
161.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay99.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay161.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
17.6d
Ready for Scheduling
110.8d / 1.0d SLA
Scheduled
39.4d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
25.0d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/29/2026 Mklose rcvd email from POC confirm Joseph Feb 4th.
01/29/2026 Mklose called (774) 786-0316, (413) 794-0774, (413) 896-9708, left VM, 01/28/2026 Mklose called Nigel, he adv he is retiring, Kristen Steele would be POC. called 413-896-9708, no answer resent email 01/16/2026 Mklose called Nigel, offered January 22nd 01/12/2026 Mklose emailed and offered April January 13th, 11/11/2025 Brod - called nigel to schedule FSE onsite for 11/12 for ULS PMs and to start remediation on batteries. he stated he will follow up with me . following up in email. *** 09/12/2025 Brod - emailed Niigel to let him know FSE is behind schedule per Fady, we will reach out at a later date to schedule the remaining 18 units. **** 07/22/2025 Brod - rec'd email reply from Nigel confirming scheduled date 07/24/2025; called 413-896-9104 to speak to Nigel, went to vm left message to have FSE onsite for 07/24. following up in email to nigel.cubin@baystatehealth.org 07/09/2025 Brod - received email back from Nigel confirming , i offered 07/15 to have FSE onsite. ... 07/03/2025 MHamersley - called 413-896-9104, spoke to Nigel, he is POC for several Baystate Medical locations, sent him excel list of 34 serial numbers; email: nigel.cubin@baystatehealth.org
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📋
Outbound to +14138969104
Completed Jan 16, 2026
📅
WO-01281199 - FCO - Venue Go Ultrasound - SPRINGFIELD - BAYSTATE MEDICAL CENTER INC
Feb 4, 2026 8:00am – 9:00am
Work Order: WO-01281199
Account: GE Healthcare FMI
Customer Case Number: 1-554879871837, 1-554907723978
Location: BAYSTATE MEDICAL CENTER INC
Address: 759 CHESTNUT ST, SPRINGFIELD, MA 01199
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC006639
Contact Name: Nigel Cubin
Contact
UNKNOWN
VGC006639_Batteries
Feb 4, 2026
UNKNOWN
VGC006639_Product Label Pic
Feb 4, 2026
UNKNOWN
VGC006639_Software
Feb 4, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281199
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM
From:Entered
To:Ready for Release
Duration in Previous:41m
🚨18.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJul 14, 11:25 AM