Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281502 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAYSTATE MEDICAL CENTER INC — 759 CHESTNUT ST, SPRINGFIELD MA, 01199

Jun 19, 2025 → Mar 6, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Invoiced (Mar 6)
⏸ 34d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 1.9d
Holding 25.6d (excluded)
Coordinators 148.5d
Incomplete 2.0d (excluded)
Billing 32.1d
✗ SLA Missed
Dispatch
1.9 days
Over SLA
Holding (excluded from total)
25.6 days
Coordinators
148.5 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
32.1 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Mar 6, 2026 (33 days late)
📅
186.7 days Total Age
⏱️
99.8d in Ready for Scheduling Longest Stage
🔄
33 transitions Status Changes
⚠️
165.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 99.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 165.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Ready for Release
25.6d
Ready for Scheduling
113.8d / 1.0d SLA
Scheduled
34.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
3.1d / 1.0d SLA
Ready to Bill
31.0d / 1.0d SLA
WO Correction Needed
1.1d
Incomplete
2.0d
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 MKlose rcvd email from poc, device not in inventory.

01/29/2026 Mklose rcvd email from POC confirm Joseph Feb 4th. 01/29/2026 Mklose called (774) 786-0316, (413) 794-0774, (413) 896-9708, left VM, 01/28/2026 Mklose called Nigel, he adv he is retiring, Kristen Steele would be POC. called 413-896-9708, no answer resent email 01/16/2026 Mklose called Nigel, offered January 22nd 01/12/2026 Mklose emailed and offered April January 13th, 11/11/2025 Brod - called nigel to schedule FSE onsite for 11/12 for ULS PMs and to start remediation on batteries. he stated he will follow up with me . following up in email. *** 09/12/2025 Brod - emailed Niigel to let him know FSE is behind schedule per Fady, we will reach out at a later date to schedule the remaining 18 units. **** 07/22/2025 Brod - rec'd email reply from Nigel confirming scheduled date 07/24/2025; called 413-896-9104 to speak to Nigel, went to vm left message to have FSE onsite for 07/24. following up in email to nigel.cubin@baystatehealth.org 07/09/2025 Brod - received email back from Nigel confirming , i offered 07/15 to have FSE onsite. ... 07/03/2025 MHamersley - called 413-896-9104, spoke to Nigel, he is POC for several Baystate Medical locations, sent him excel list of 34 serial numbers; email: nigel.cubin@baystatehealth.org

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281502
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:07 PM
From: Entered
To: Ready for Release
Duration in Previous: 41m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 14, 11:25 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 24d 20h
🚨 11.0 business days
👷
▶
3 Technician Assigned Jul 28, 3:30 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14d 4h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-08-11T12:00:00.000+0000
🚨 16.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Aug 18, 11:27 AM
Scheduled For: 2025-08-25T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Aug 22, 11:32 AM
Scheduled For: 2025-09-03T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Aug 27, 12:41 PM
Scheduled For: 2025-09-17T12:00:00.000+0000
🚨 13.0 business days
👷
Status: Assigned by Brandi Rodriguez Sep 12, 1:16 PM
From: Scheduled
To: Assigned
Duration in Previous: 45d 21h
🆕
Status: Entered by Brandi Rodriguez Sep 12, 1:33 PM
From: Assigned, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 17m, 0m
🚨 100.0 business days
👷
▶
4 Status: Assigned Jan 29, 11:54 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Joseph Nuovo
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-04T13:00:00.000+0000
🆕
Status: Entered by Megan Klose Jan 29, 12:34 PM
From: Scheduled
To: Entered
Duration in Previous: 35m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 23h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Rebecca Arnold Feb 11, 8:55 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 10d 20h
⏳ 3.0 business days
👷
▶
4 Status: Assigned Feb 15, 6:58 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Fady Messak
Technician: a0h5A00000GbkeVQAR, Shady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 1.0 business days
⏱️
Labor Added Feb 16, 9:29 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 9:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 17, 2:54 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 5h, 0m
🚨 12.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 10:08 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 14d 19h, 0m
⚠️
Status: Incomplete by Shady Messak Mar 4, 7:28 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 9h 19m
⏳ 2.6 business days
🏁
Status: Closed by Sean Currie Mar 6, 6:10 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 22h
⏳ 2.7 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 10, 1:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
💵
▶
2 Status: Billing Review Mar 11, 9:12 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
💵
Status: Billing Review by Timothy Amburgey Mar 11, 4:23 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 7h 5m, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Mar 13, 2:31 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 16, 8:55 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 18h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 17, 8:58 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 18, 2:23 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Mar 20, 12:23 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 23, 9:54 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 12:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 2h
🧾
▶
2 Invoice Created Mar 24, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 33m

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Scheduled
Duration: 34.6 business days (threshold: 2.0 business days)
Exceeded by 32.6 business days
Ready for Scheduling
Duration: 99.8 business days (threshold: 1.0 business days)
Exceeded by 98.8 business days
Entered
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Shady Messak
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
SM-257335

Work Details (2)

Name Type Status Qty Amount Date
WL-03106399 Labor Open 0.5 $100.00 Feb 15, 6:59 AM
WL-03106882 Labor Open 0.016666666666667 $38.00 Feb 16, 9:29 AM

Details