📍 DARTMOUTH HITCHCOCK CLINIC — 1 MEDICAL CENTER DR, LEBANON NH, 03756
Jun 19, 2025 → Feb 23, 2026
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Jan 24)
⏸ 181d excluded (parts wait + holding)
✓ SLA Met (7d early)
Dispatch0.1d
Holding130.6d (excluded)
Coordinators28.4d
Field Work21.0d
Billing8.4d
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
130.6 days
Coordinators
28.4 days
Over SLA
Field Work
21.0 days
Over SLA
Billing
8.4 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Feb 23, 2026 (22 days late)
📅
177.7 daysTotal Age
⏱️
130.6d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
53.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1Jan 24, 2026
Visit 2Feb 23, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay130.6 days stuck in "Ready for Release"
⏱️
Total Delay53.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
130.6d
Ready for Scheduling
19.6d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
21.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/24/2026 JNUOVO - Waiting for client to return signed rejection letter. Will attach to WO and close once received.
01/13/2026 Mklose- per Fady dispatch on demand January 21st to Joseph. 01/05/2026 MHamersley - called 603-650-7104, call went to Pop's VM/LM, offering Jan 19, for FSEs Joe & April to begin remediations on GE devices; sent f/u email: Paul.H.Johnson@hitchcock.org ... 12/18/2025 MHamersley - called 304-642-8530, Bryan Black, call went to VM/LM; called 603-650-7104, spoke to Pop, he confirmed all the devices; he's concerned about scheduling due to high usage; he will discuss w/ Nurse Supervisor about scheduling the OmniBeds; the Venue Go/Fits are scattered over 7 locations; ... 11/21/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent f/u emails: is-ce-clinicalengineers@hitchcock.org & paul.H.Johnson@hitchcock.org ... 10/20/2025 mklose called 6036505000, xfer to CE, no answer ULVM... 10/16/2025 mklose emailed Paul, and CE, for update on devices. ... 10/13/2025 mklose called 603-650-7104. LVM, FU Email paul.H.Johnson@hitchcock.org ... 10/01/2025 Mklose called (603) 650-5000; xfer to CE; Spoke to Abi. sent email to; is-ce-clinicalengineers@hitchcock.org. ... 07/18/2025 MHamersley - called 603-650-7104, call went to Paul's VM/LM; sent email: Paul.H.Johnson@hitchcock.org
🔧Work Performed
FMI 78101 Refused – Customer Refused FMI
Client to complete FMI in house.
🔍Technician Findings
Client will be performing FMI in house.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01281510
Account: GE Healthcare FMI
Customer Case Number: 1-554879825542, 1-554907747761
Location: DARTMOUTH HITCHCOCK CLINIC
Address: 1 MEDICAL CENTER DR, LEBANON, NH 03756
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC000528
Contact Name: Bryan Black
Contact
PDF
FMI 78101 Venue Ultrasound Rejection Letter Dartmouth Hitchcock Medical Center
Feb 23, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281510
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM
From:Entered
To:Ready for Release
Duration in Previous:50m
🚨131.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyDec 18, 2:04 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:181d 23h
🚨20.0 business days
👷
▶
2
Technician Assigned Jan 14, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From:Ready for Scheduling
To:Assigned
Duration in Previous:26d 20h
⚠️8.0 business days
📅
▶
2
Dispatch Scheduled Jan 23, 12:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Megan Klose
From:Assigned
To:Scheduled
Duration in Previous:9d 1h
📅
Dispatch Scheduled by Megan KloseJan 23, 1:02 PM
Scheduled For:2026-01-23T20:00:00.000+0000
📅
▶
4
Dispatch Scheduled Jan 24, 9:04 AM
Dispatch Scheduled → Status: Tech On Site → Labor Added → Status: Tech Off Site
🔧
Status: Tech On Site by Joseph Nuovo
From:Scheduled
To:Tech On Site
Duration in Previous:20h 14m
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.25
🚗
Status: Tech Off Site by Joseph Nuovo
From:Tech On Site, Tech Off Site
To:Tech Off Site, Completed
Duration in Previous:1m, 0m
🚨21.0 business days
⏱️
▶
3
Labor Added Feb 23, 6:05 PM
Labor Added → Labor Added → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
🏁
Status: Closed by Joseph Nuovo
From:Completed
To:Closed
Duration in Previous:30d 8h
⏱️
▶
2
Labor Added Feb 24, 10:07 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:16h 3m
⚠️8.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyMar 5, 8:17 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:8d 22h
💰
Status: Invoiced by Timothy AmburgeyMar 5, 11:10 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:2h 53m
🚨17.7 business days
🧾
Invoice Created Mar 30, 6:57 AM
Invoice Number:SM-255624
Bottlenecks
Ready for Scheduling
Duration: 19.6 business days (threshold: 1.0 business days)
Exceeded by 18.6 business days
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Completed
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)