📍 JEFFERSON CHERRY HILL HOSPITAL — 2201 CHAPEL AVE W, CHERRY HILL NJ, 08002
Jun 19, 2025 → Nov 26, 2025
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Nov 27)
⏸ 153d excluded (parts wait + holding)
✓ SLA Met (65d early)
Dispatch0.1d
Holding110.6d (excluded)
Coordinators4.8d
Field Work0.9d
Billing0.5d
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
110.6 days
Coordinators
4.8 days
Over SLA
Field Work
0.9 days
Billing
0.5 days
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Nov 27, 2025 (65 days early)
📅
114.7 daysTotal Age
⏱️
110.6d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
4.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 329 days old
🚨
Primary Delay110.6 days stuck in "Ready for Release"
⏱️
Total Delay4.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
110.6d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/20/2025 MHamersley - called 609-315-5930, spoke to Natalie, she is only POC for Cherry Hill location, she confirmed Wednesday, 11/26 for FSE to come onsite, she'll reply to email; she also forwarded email to contacts for the other locations; she isn't sure if she has recd the batteries
11/20/2025 Cever sent email to Kerri Swipes <Kerri.Swipes@jefferson.edu> and natalie.bonamassa@gehealthcare.com trying to schedule devices Michael is the ge fSE.
10/23/2025 MHamersley - called 609-315-5930, spoke to Natalie; sent f/u email: natalie.bonamassa@gehealthcare.com
07/23/2025 Rbailey - Called 609.315.5930 Spoke with Natalie Bonamassa. She said that she is the POC for Cherry Hill. Sending email to natalie.bonamassa@gehealthcare.com
07/23/2025 Rbailey - Called 609.922.5819 NA No Name on VM. Left VM for FU
07/23/2025 Rbailey - Called 856.488.6867 the number in the signature for Mark Denney. NA, the VM stated the BioMed for Kennedy University Hospital. NA Left VM for Mark Denney
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_Confirmed Devices During Call
Completed Nov 20, 2025
11/20/2025 MHamersley - called 609-315-5930, spoke to Natalie, she is only POC for Cherry Hill location, she confirmed Wednesday, 11/26 for FSE to come onsite, she'll reply to email; she also forwarded email to contacts for the other locations.
📞
Live Call_Left Message
Completed Oct 23, 2025
10/23/2025 MHamersley - IB call from Janessa Page, Rock Regional Hospital, 316-425-2418, sent msg to Deon
📧
Live Call_Followed Up With Email
Completed Oct 23, 2025
10/23/2025 MHamersley - called 609-315-5930, spoke to Natalie; sent f/u email: natalie.bonamassa@gehealthcare.com
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - JEFFERSON CHERRY HILL HOSPITAL - CHERRY HILL, NJ - WO-01281534
Completed Jul 23, 2025
To: natalie.bonamassa@gehealthcare.com
CC: cristina.everetts@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - JEFFERSON CHERRY HILL HOSPITAL - CHERRY HILL, NJ - WO-01281534
Body:
Hi Natalie,
Thank you for taking my call today. As discussed, I am assisting Crist
📞
Call
Completed Jul 23, 2025
07/23/2025 Rbailey - Called 609.922.5819 NA No Name on VM. Left VM for FU
📅
WO-01281534 - FCO - Venue Go Ultrasound - CHERRY HILL - JEFFERSON CHERRY HILL HOSPITAL
Nov 26, 2025 10:00am – 11:00am
Work Order: WO-01281534
Account: GE Healthcare FMI
Customer Case Number: 1-554879825726, 1-554907637030
Location: JEFFERSON CHERRY HILL HOSPITAL
Address: 2201 CHAPEL AVE W, CHERRY HILL, NJ 08002
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC006142
Contact Name: Natalie Bonama
JPG
VGC006142_Software Upgrade
Nov 26, 2025
JPG
VGC006142_Batteries
Nov 26, 2025
JPG
VGC006142_Product Label Pic
Nov 26, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281534
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:15 PM
From:Entered
To:Ready for Release
Duration in Previous:48m
🚨111.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyNov 20, 12:40 PM