Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281538 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WESTERN MICHIGAN UNIVERSITY — 300 PORTAGE ST, KALAMAZOO MI, 49007

Jun 19, 2025 → Feb 17, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 17)
⏸ 145d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.1d
Holding 174.5d (excluded)
Field Work 0.0d
Billing 13.3d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
174.5 days
Field Work
0.0 days
Billing
13.3 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 17, 2026 (16 days late)
📅
173.7 days Total Age
⏱️
104.6d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
11.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 104.6 days stuck in "Ready for Release"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
104.6d
On Hold
69.9d
Completed
0.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
12.9d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/16/2026 LHill-Location Unknown form been attached to WO since 11/12/2025.


11/12/2025 Mklose added LU READY form, and updated WO.

11/11/2025 Mklose per notes, need LU ready. Ref: WO-01155591... 08/16/2024 JRolston - Made several calls in group call with Fady Messak in an attempt to schedule. Called main sites several times, transferred to several different departments. Ultimately spoke with Diva @ 269-387-3287. She is with the Sindecuse Health Center / Western Michigan University. She advised that this site has no ULS unit. Per Fady Messak, submitting for location unknown form.


11/11/2025 mklose called (269) 337-4400. no matter what button you push you get a call center. finally got a manager for Family Medicine clinic. LVM

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281538
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 42m
🚨 105.0 business days
⏸️
Status: On Hold by Megan Klose Nov 12, 11:49 AM
From: Ready for Release
To: On Hold
Duration in Previous: 145d 21h
🚨 69.7 business days
👷
▶
4 Status: Assigned Feb 17, 5:50 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Closed
👷
Technician Assigned by Fady Messak
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Feb 17, 11:30 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5h 41m
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 20h
🧾
▶
2 Invoice Created Mar 5, 11:10 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 53m

Bottlenecks

Ready to Bill
Duration: 12.9 business days (threshold: 1.0 business days)
Exceeded by 11.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
N/A
Created
Jun 19, 2:26 PM
Invoice #
SM-255624

Work Details (2)

Name Type Status Qty Amount Date
WL-03108208 Labor Open 0.25 $100.00 Feb 17, 5:51 AM
WL-03108567 Labor Open 0.016666666666667 $38.00 Feb 17, 11:30 AM

Details