📍 GIFFORD MEDICAL CENTER — 44 S MAIN ST, RANDOLPH VT, 05060
Jun 19, 2025 → Feb 17, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 157 biz days
🕐 Clock stopped: Tech Off Site (Feb 17, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸157d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 6, 2026
157 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 17, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jun 19, 2025Tech Off Site: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Feb 6
Ready for Release
⏸ Paused
157
—
Feb 6 → Feb 17
Scheduled
▶ Running
6
6
Feb 17 → Feb 17
Tech On Site
▶ Running
0
6
Holding157.0d (excluded)
Coordinators6.4d
Field Work0.1d
Billing13.3d
✗ SLA Missed
Holding(excluded from total)
157.0 days
Coordinators
6.4 days
Over SLA
Field Work
0.1 days
Billing
13.3 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Feb 17, 2026 (16 days late)
📅
163.0 daysTotal Age
⏱️
157.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
16.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay157.0 days stuck in "Ready for Release"
⏱️
Total Delay16.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
157.0d
Scheduled
6.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
12.9d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/06/2026 Mklose dispatch to Joseph 2/17
02/05/2026 YEspino Called 802-728-2205 to speak to Robert Mclnally to verify the device in question. Was unable to speak to Robert or leave a message.
02/05/2026 YEspino Called 802-728-2399 to speak to Michael Minchin to verify the device in question. Was unable to speak to him or leave a message.
02/05/2026 YEspino Called 802-728-7000 to verify the device in question. Pressed 3 for Radiology, Was able to speak to Rene who advised she would transfer me over to a supervisor. Was unable to speak to Kim so i left a message.
01/29/2026 ARoosa- Called, 802-728-7000 opt. 3 Radiology, xfer to Radiology Supervisor Kim Nelson, VM/LM
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 5, 2026
02/05/2026 YEspino Called 802-728-2205 to speak to Robert Mclnally to verify the device in question. Was unable to speak to Robert or leave a message.
📞
Live Call_No Answer Unable to Leave Message
Completed Feb 5, 2026
02/05/2026 YEspino Called 802-728-2399 to speak to Michael Minchin to verify the device in question. Was unable to speak to him or leave a message.
📞
Live Call_ Left Message
Completed Feb 5, 2026
02/05/2026 YEspino Called 802-728-7000 to verify the device in question. Pressed 3 for Radiology, Was able to speak to Rene who advised she would transfer me over to a supervisor. Was unable to speak to Kim so i left a message.
📞
Live Call_Left Message
Completed Jan 29, 2026
01/29/2026 ARoosa- Called, 802-728-7000 opt. 3 Radiology, xfer to Radiology Supervisor Kim Nelson, VM/LM
📅
WO-01281640 - FCO - Venue Go Ultrasound - RANDOLPH - GIFFORD MEDICAL CENTER
Feb 17, 2026 9:15am – 10:15am
Work Order: WO-01281640
Account: GE Healthcare FMI
Customer Case Number: 1-554879836348, 1-554907730784
Location: GIFFORD MEDICAL CENTER
Address: 44 S MAIN ST, RANDOLPH, VT 05060
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC000666
Contact Name: unknown
Contact Phone: 000-000
UNKNOWN
VGC000666_Software
Feb 17, 2026
UNKNOWN
VGC000666_Product_Label_Pic
Feb 17, 2026
UNKNOWN
VGC000666_Batteries
Feb 17, 2026
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281640
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:16 PM