Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281656 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MIAMI UNIVERSITY — 421 South Campus Ave, OXFORD OH, 45056

Jun 19, 2025 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (4 biz days early)
Active: 3 biz days
Paused: 164 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸164d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 18, 2026
164 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 18 Ready for Release ⏸ Paused 164 —
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0
Feb 18 → Feb 23 Scheduled ▶ Running 3 3
Holding 164.0d (excluded)
Coordinators 3.9d
Field Work 0.0d
Billing 8.4d
✓ SLA Met
Holding (excluded from total)
164.0 days
Coordinators
3.9 days
Over SLA
Field Work
0.0 days
Billing
8.4 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 23, 2026 (5 days early)
📅
167.0 days Total Age
⏱️
164.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
8.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 420 days old
🚨
Primary Delay 164.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
164.0d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
3.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/24/2026 SRobinson- Created follow up WO as requested. (WO-01353442)

02/18/2026 DMalloy - Email recieved from the customer advising that this can be scheduled at anytime M/W/F. Replied advising that FSE Paul will be in the area on next week. Dispatched for next week Monday 2/23/2026. 

babcocac@miamioh.edu

  

02/18/2026 MHamersley - recd email from Annastasia confirming devices and ready to schedule ... 02/17/2026 MHamersley - sent f/u email: babcocac@MiamiOH.edu ... 02/03/2026 MHamersley - called 419-341-4584, call went to VM/LM; sent f/u email: babcocac@MiamiOH.edu ... 01/19/2026 MHamersley - called 419-341-4584, call went to VM/LM; sent f/u email: babcocac@MiamiOH.edu ... 11/17/2025 MHamersley - called 513-529-3000, press 5 for Operator, asked for Bio Med, put on hold until phone disconnected, called 405-219-6216, spoke to Chris, need to contact Anna Babcock, cell # 419-341-4584; sent email: babcocac@MiamiOH.edu ... 10/30/2025 MKlose called 405-219-6216; Chris Cell phone. Will have Anna Call me, to verify devices and schedule Eric for Nov 5th.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281656
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 164.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 18, 11:44 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 243d 21h
👷
▶
3 Technician Assigned Feb 18, 12:01 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-02-23T05:00:00.000+0000, 2026-02-23T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 17m
📅
Dispatch Scheduled by Deon Malloy Feb 18, 12:11 PM
Scheduled For: 2026-02-23T13:00:00.000+0000
⏳ 4.0 business days
⏱️
Labor Added Feb 23, 6:39 PM
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Paul Mccormish Feb 23, 6:50 PM
From: Scheduled
To: Completed
Duration in Previous: 5d 6h
🏁
Status: Closed by Paul Mccormish Feb 23, 6:56 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏱️
▶
2 Labor Added Feb 24, 10:06 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 13m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 22h
💰
Status: Invoiced by Timothy Amburgey Mar 5, 11:10 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 53m
⚠️ 8.0 business days
🧾
Invoice Created Mar 16, 9:06 AM
Invoice Number: SM-255624

Bottlenecks

Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Feb 23, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-255624

Work Details (2)

Name Type Status Qty Amount Date
WL-03116790 Labor Open 1.25 $100.00 Feb 23, 6:39 PM
WL-03117375 Labor Open 0.016666666666667 $38.00 Feb 24, 10:06 AM

Details