Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281660 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OHIOHEALTH GRANT MEDICAL CENTER — 111 S GRANT AVE, COLUMBUS OH, 43215

Jun 19, 2025 → Feb 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 15 biz days
Paused: 147 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 23, 2026
147 business days (not counted)
14d
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Feb 12, 2026
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 15 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 23 Ready for Release ⏸ Paused 147 —
Jan 23 → Feb 12 Ready for Scheduling ▶ Running 14 14
Feb 12 → Feb 16 Scheduled ▶ Running 1 15
Holding 147.0d (excluded)
Coordinators 15.7d
Billing 13.3d
✓ SLA Met
Holding (excluded from total)
147.0 days
Coordinators
15.7 days
Over SLA
Billing
13.3 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 16, 2026 (12 days early)
📅
162.0 days Total Age
⏱️
147.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
25.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 147.0 days stuck in "Ready for Release"
⏱️
Total Delay 25.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
147.0d
Ready for Scheduling
14.5d / 1.0d SLA
Scheduled
1.2d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
12.9d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 RFosbury dispatching to Paul M for walk in on Feb 17

01/23/2026 MHamersley/ARoosa - per notes from: 09/12/2024 MHamersley - rec'd email reply from Jasmine Zirkle stating "this device is not and has never been in our BioMed inventory associated w/NCH"

Attatching email and location unknown form to work order.

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281660
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:13 PM
From: Entered
To: Ready for Release
Duration in Previous: 47m
🚨 147.0 business days
📅
Status: Ready for Scheduling by Angela Roosa Jan 23, 2:37 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 218d 0h
🚨 15.0 business days
📅
▶
3 Dispatch Scheduled Feb 12, 5:27 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Paul Mccormish
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20d 2h
⏳ 1.8 business days
📅
▶
3 Dispatch Scheduled Feb 16, 2:33 PM
Dispatch Scheduled → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 21h, 0m
⏱️
▶
2 Labor Added Feb 17, 11:29 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 20h 59m
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 20h
🧾
▶
2 Invoice Created Mar 5, 11:10 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 53m

Bottlenecks

Ready for Scheduling
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days
Ready to Bill
Duration: 12.9 business days (threshold: 1.0 business days)
Exceeded by 11.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Feb 16, 2:33 PM
Created
Jun 19, 2:26 PM
Invoice #
SM-255624

Work Details (2)

Name Type Status Qty Amount Date
WL-03107352 Labor Open 0.25 $100.00 Feb 16, 2:33 PM
WL-03108560 Labor Open 0.016666666666667 $38.00 Feb 17, 11:29 AM

Details