Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281670 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 LINDEN SURGERY CENTER — 10 HAGEN DR STE 110, ROCHESTER NY, 14625

Jun 19, 2025 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 5)
⏸ 81d excluded (parts wait + holding)
✗ SLA Missed
Dispatch 0.1d
Holding 58.6d (excluded)
Coordinators 104.7d
Field Work 3.3d
Incomplete 2.4d (excluded)
Billing 25.5d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
58.6 days
Coordinators
104.7 days
Over SLA
Field Work
3.3 days
Over SLA
Incomplete (excluded from total)
2.4 days
Billing
25.5 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 5, 2026 (4 days late)
📅
165.7 days Total Age
⏱️
92.0d in Ready for Scheduling Longest Stage
🔄
31 transitions Status Changes
⚠️
118.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 29, 2026
Visit 2 Jan 30, 2026
Visit 3 Feb 3, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 92.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 118.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
58.6d
Scheduled
12.7d / 2.0d SLA
Ready for Scheduling
92.0d / 1.0d SLA
Tech On Site
3.3d / 1.0d SLA
Incomplete
2.4d
Closed
1.9d / 1.0d SLA
Ready to Bill
25.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 DMalloy - Device could not be made available while Eric was on site. Moved to Tuesday 2/3/2026.


01/27/2026 DMalloy - Email recieved from customer agreeing to an FSE being onsite on Friday 1/29/2026.  

kristen.hart2@rochesterregional.org


01/23/2026 Mklose sent email to Poc to offer Davon Thursday January 29th

09/19/2025 DMalloy - The correct POC was not contacted for this site. She was willing to allow Fanfan onsite today but he was already headed home. Will have to reschedule for a later date. The correct POC is Kristen Hart. She has confirmed the device. Will email her to set up a return visit.  

kristen.hart2@rochesterregional.org


09/09/2025 MKlose called, 585-771-7871, LVM ... MKlose called 585-267-8200, xfer to biomed, Gentleman spoke to fast to get his name, he said he can be reached at 585-771-7871. LVM ... Klose called 585-922-4000 asked for biomed, xfer to Trimedx, representative said that serial number is not in their system ... Mklose called 585-922-4000, xfer to surgery center rep. She gave #585 922 9729 ... MKlose called 585 922 9729, automated loop. disconnected ... MKlose called, 585-267-8252, LVM..


09/08/2025 Mklose called 585-922-4000 xfer to biomed, spoke to Jaqueline, Trimedx, she will have someone call us.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281670
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 59.0 business days
👷
▶
3 Technician Assigned Sep 9, 2:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-18T04:00:00.000+0000, 2025-09-18T00:00:00.000+0000, 2025-09-18T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 81d 22h
🚨 10.0 business days
🆕
Status: Entered by Deon Malloy Sep 22, 11:15 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 12d 21h, 0m
🚨 92.0 business days
📅
▶
3 Dispatch Scheduled Jan 27, 9:08 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 126d 22h
⏳ 3.0 business days
🔧
Status: Tech On Site by Eric Mancerella Jan 29, 4:55 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 7h
⏱️
4x Labor Added Jan 29, 5:08 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1.5, 70
💵
4x Expenses Added Jan 29, 7:06 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 300
⏱️
Labor Added Jan 30, 1:12 PM
Type: Labor
Status: Open
Qty: 4.75
⏳ 2.0 business days
💵
2x Expenses Added Feb 2, 2:20 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Feb 3, 8:39 AM
Type: Travel
Status: Open
Qty: 5
⚠️
Status: Incomplete by Eric Mancerella Feb 3, 6:30 PM
From: Tech On Site
To: Incomplete
Duration in Previous: 5d 1h
✔️
Status: Completed by Eric Mancerella Feb 4, 8:21 AM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 13h 50m
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 9:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 52m
⚠️
Status: Incomplete by Sean Currie Feb 4, 4:09 PM
From: Ready to Bill
To: Incomplete
Duration in Previous: 6h 55m
🔩
▶
3 Parts Added Feb 5, 12:33 PM
Parts Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Eric Mancerella
From: Incomplete
To: Completed
Duration in Previous: 20h 28m
🏁
Status: Closed by Eric Mancerella Feb 5, 12:42 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
Labor Added Feb 6, 9:06 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 6, 9:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 30m
💵
▶
2 Status: Billing Review Feb 6, 11:16 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Feb 6, 2:49 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 9, 8:51 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 18h, 0m
💵
▶
2 Status: Billing Review Feb 9, 12:47 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Feb 9, 4:00 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Feb 9, 4:11 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 9m, 0m
💵
▶
2 Status: Billing Review Feb 10, 9:47 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
💵
Status: Billing Review by Timothy Amburgey Feb 10, 1:46 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3h 56m, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 12, 2:18 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 0h, 0m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 16, 2:17 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 3d 23h
📄
Status: Ready to Bill by Timothy Amburgey Feb 16, 2:22 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 17, 3:17 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15d 16h
🧾
▶
2 Invoice Created Mar 5, 11:10 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 53m

Bottlenecks

Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Ready for Scheduling
Duration: 92.0 business days (threshold: 1.0 business days)
Exceeded by 91.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Ready to Bill
Duration: 12.5 business days (threshold: 1.0 business days)
Exceeded by 11.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Jan 29, 12:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-255624

Work Details (16)

Name Type Status Qty Amount Date
WL-03083811 Labor Open 0.75 $0.00 Jan 29, 5:08 PM
WL-03083812 Labor Open 0.75 $0.00 Jan 29, 5:08 PM
WL-03083813 Labor Open 1.5 $0.00 Jan 29, 5:08 PM
WL-03083814 Travel Open 70 $0.00 Jan 29, 5:08 PM
WL-03084046 Expenses Open 1 $176.03 Jan 29, 7:06 PM
WL-03084047 Expenses Open 1 $0.00 Jan 29, 7:06 PM
WL-03084048 Expenses Open 1 $0.00 Jan 29, 7:06 PM
WL-03084049 Travel Open 300 $0.00 Jan 29, 7:06 PM
WL-03085150 Labor Open 4.75 $450.00 Jan 30, 1:12 PM
WL-03088211 Expenses Open 1 $0.00 Feb 2, 2:20 PM
WL-03088210 Expenses Open 1 $242.70 Feb 2, 2:20 PM
WL-03089140 Travel Open 5 $0.00 Feb 3, 8:39 AM
WL-03093073 Parts Open 2 $0.00 Feb 5, 12:33 PM
WL-03093081 Labor Open 0.25 $100.00 Feb 5, 12:36 PM
WL-03093082 Labor Open 2 $100.00 Feb 5, 12:36 PM
WL-03094894 Labor Open 0.016666666666667 $38.00 Feb 6, 9:06 AM

Details