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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281684 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JEFFERSON WASHINGTON TOWNSHIP HOSPITAL — 435 HURFFVILLE CROSS KEYS RD, TURNERSVILLE NJ, 08012

Jun 19, 2025 → Dec 16, 2025

✅ Completed

PC Per client agreement

Target: Jan 31, 2026

🕐 Clock stopped: Completed (Dec 17)

⏸ 38d excluded (parts wait + holding)

✓ SLA Met (45d early)

Dispatch 0.1d

Holding 27.6d (excluded)

Coordinators 102.9d

Field Work 0.9d

Billing 14.6d

✓ SLA Met

Dispatch
0.1 days

Holding (excluded from total)
27.6 days

Coordinators
102.9 days
Over SLA

Field Work
0.9 days

Billing
14.6 days
Over SLA

Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Dec 17, 2025 (45 days early)

📅

128.9 days Total Age

⏱️

97.0d in Ready for Scheduling Longest Stage

🔄

12 transitions Status Changes

⚠️

111.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 329 days old

🚨

Primary Delay 97.0 days stuck in "Ready for Scheduling"

⏱️

Total Delay 111.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.1d / 0.5d SLA

Ready for Release

27.6d

Ready for Scheduling

97.0d / 1.0d SLA

Scheduled

5.9d / 2.0d SLA

Tech On Site

0.9d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

14.6d / 1.0d SLA

Billing Review

0.0d / 2.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 Cever received email from Neil Broome <Neil.Broome@jefferson.edu> confirming FSE onsite for Dec 16th starting at 1 p.m.
12/09/2025 Cever received email from Neil Broome <Neil.Broome@jefferson.edu> confirming FSE onsite for Dec 16th starting at 1 p.m. 
12/09/2025 Cever called 8565822832 spoke to the OR and Neil Broome asked i email him at neil.broome@jefferson.edu and he will confirm dates
12/09/2025 Cever received call from 2676068031 asking to call the or at 8565822832 
12/09/2025 Cever called 6097606191 to speak to John LVM Replied to email asking Michael if he had an email for John also asked Charles to confirm for Dec 16th at 1 p.m. charles.elison@gehealthcare.com and Westerlund, Michael <Michael.Westerlund@gehealthcare.com>
11/25/2025 Brod - called 8565822550 spoke to Biomed Charles Elison, stated to send him a email and he will work with Michael Westerlund. charles.elison@gehealthcare.com 
11/25/2025 Brod - received call from 6099225819 Michael , he stated he is just the FSE but gave me 3 points of contacts . he gave me Kerri Swipes 8568897845 , John cruz - 6097606191 , stated jon is hard to get ahold of and biomed number 8565822550. also stated there is a 3rd venue go VGC006146
11/25/2025 Brod - called 6099225819 to speak to Michael, went to vm left message to have FSE onsite for 12/01

11/20/2025 Cever called 8565822500 Keri swipes said call the main line and ask for the Anesthesia dept called and lvm trying to confirm fse onsite for next week
11/20/2025 Cever sent email to Kerri Swipes <Kerri.Swipes@jefferson.edu> and natalie.bonamassa@gehealthcare.com trying to schedule devices Michael is the ge fSE. 
09/22/2025 Mklose called 609-760-6191, left message for John Cruz. 

09/22/2025 Mklose called 609-922-5819, confirmed Speaking to Michael, line disconnected.

09/22/2025 Mklose called 609-760-6191. unable to lvm

09/22/2025 mklose called 856-582-2500 xfer to biomed LVM

09/17/2025 Mklose called 609-760-6191. LVM. Gave date of service as 09/29/2025

09/16/2025 RFosbury - Left VM at +1 (609) 922-5819 and sent follow up email to Michael.Westerlund@gehealthcare.com to confirm scheduled dates of 9/29 and 9/30
09/15/2025 RFosbury - sent email to Michael.Westerlund@gehealthcare.com offering dates for service. 

07/28/2025 Rbailey - Rcvd email from Mike Westerlund Advising that these devices are at this location

07/28/2025 Rbailey - Rcvd call from 609.922.5819 Mike Westerlund he said that he is the POC for Jefferson Stratford Hospital & Jefferson Surgery Center Washington Township & Jefferson Washington Township Hospital. Sending Updated emails for him to confirm the devices
michael.westerlund@gehealthcare.com

07/23/2025 Rbailey - Called 856.371.5093 Spoke with Gary Troendle (Trun-Dull). Sending email to Gary to FU
gary.troendle@gehealthcare.com

🔧 Work Performed

                        "Template Name: 
Template Description: 
Problem Found: 
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. 
Confirmed all probes pass. Completed all Peripheral Checks-system 
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the 
customer fully functional”.
Template Name: 
Template Description: 
Problem Found: 
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / 
Batteries installed by customer and dispose of old batteries 
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan 
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the 
customer fully functional”."                    

🔍 Technician Findings

                        "Template Name: 
Template Description: 
Problem Found: 
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. 
Confirmed all probes pass. Completed all Peripheral Checks-system 
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the 
customer fully functional”.
Template Name: 
Template Description: 
Problem Found: 
Action Taken:
“Completed FMI 78101 by installing new supplied batteries / 
Batteries installed by customer and dispose of old batteries 
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan 
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the 
customer fully functional”."                    

⚠️ Problem Description

                        FMI 78101B: Venue Go Thermal Event due to battery   Purpose: Each affected system will have a SW Version R3.4 update installed.  FMI Type: Mandatory Recall FMI   For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.                    

📄 Description

                        GE Healthcare - Venue Go Ultrasound                    

📞 Call Description

                        FMI 78101                    

Timeline

📋

Work Order Created Jun 19, 2:26 PM

Work Order: WO-01281684

Type: FCO

Priority: PC

✅

Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM

From: Entered

To: Ready for Release

Duration in Previous: 48m

🚨 28.0 business days

📅

Status: Ready for Scheduling by Ricky Bailey Jul 28, 11:33 AM

From: Ready for Release

To: Ready for Scheduling

Duration in Previous: 38d 20h

🚨 97.0 business days

👷

▶

3 Technician Assigned Dec 9, 11:32 AM

Technician Assigned → Status: Assigned → Dispatch Scheduled

👷

Status: Assigned by Cristina Everetts

From: Ready for Scheduling, Assigned

To: Assigned, Scheduled

Duration in Previous: 134d 0h, 0m

📅

Dispatch Scheduled by Cristina Everetts

Scheduled For: 2025-12-16T19:00:00.000+0000

⚠️ 6.0 business days

🔧

Status: Tech On Site by Philmon Mehari Dec 16, 1:11 PM

From: Scheduled

To: Tech On Site

Duration in Previous: 7d 1h

🔩

Parts Added Dec 16, 1:35 PM

Type: Parts

Status: Open

Qty: 2

⏱️

Labor Added Dec 16, 8:08 PM

Type: Labor

Status: Open

Qty: 1.5

✔️

▶

2 Status: Completed Dec 16, 8:21 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Philmon Mehari

From: Completed

To: Closed

Duration in Previous: 2m

⏱️

▶

2 Labor Added Dec 17, 12:00 PM

Labor Added → Status: Ready to Bill

📄

Status: Ready to Bill by Timothy Amburgey

From: Closed

To: Ready to Bill

Duration in Previous: 15h 37m

⏳ 2.0 business days

💵

Status: Billing Review by Timothy Amburgey Dec 18, 12:26 PM

From: Ready to Bill, Billing Review

To: Billing Review, Ready to Bill

Duration in Previous: 1d 0h, 0m

⏳ 4.0 business days

💵

▶

2 Status: Billing Review Dec 23, 11:50 AM

Status: Billing Review → Status: Ready to Bill

📄

Status: Ready to Bill by Timothy Amburgey

From: Billing Review

To: Ready to Bill

Duration in Previous: 2m

⚠️ 9.0 business days

📨

Status: Invoice Pending by Timothy Amburgey Jan 2, 4:33 PM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 10d 4h

💰

▶

2 Status: Invoiced Jan 2, 4:46 PM

Status: Invoiced → Invoice Created

🧾

Invoice Created

Invoice Number: SM-250432

Bottlenecks

Ready for Scheduling

Duration: 97.0 business days (threshold: 1.0 business days)

Exceeded by 96.0 business days

Scheduled

Duration: 5.9 business days (threshold: 2.0 business days)

Exceeded by 3.9 business days

Ready to Bill

Duration: 1.9 business days (threshold: 1.0 business days)

Exceeded by 7.0 business hours

Ready to Bill

Duration: 3.8 business days (threshold: 1.0 business days)

Exceeded by 2.8 business days

Ready to Bill

Duration: 8.9 business days (threshold: 1.0 business days)

Exceeded by 7.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

FCO

Branch

N/A

Technician

Philmon Mehari

Scheduled

Dec 16, 2:00 PM

Created

Jun 19, 2:26 PM

Invoice #

SM-250432

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03039293	Parts	Open	2	$0.00	Dec 16, 1:35 PM
WL-03039962	Labor	Open	1.5	$100.00	Dec 16, 8:08 PM
WL-03040520	Labor	Open	0.016666666666667	$38.00	Dec 17, 12:00 PM