📍 CHIPPENHAM HOSPITAL — 7101 JAHNKE RD, RICHMOND VA, 23225
Jun 19, 2025 → Feb 23, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 33 biz days
Paused: 133 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 2, 2026
133 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Feb 12, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Feb 16 → Feb 20, 2026
4 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 22, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Jun 19, 2025Completed: Feb 22, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jun 19 → Jun 19
Created
▶ Running
0
0
Jun 19 → Jan 2
Ready for Release
⏸ Paused
133
—
Jan 2 → Feb 12
Ready for Scheduling
▶ Running
28
28
Feb 12 → Feb 16
Scheduled
▶ Running
1
29
Feb 16 → Feb 20
Entered
▶ Running
4
33
Feb 20 → Feb 20
Scheduled
▶ Running
0
33
Feb 20 → Feb 22
Tech On Site
▶ Running
0
33
Dispatch4.0d
Holding133.0d (excluded)
Coordinators30.0d
Field Work0.8d
Billing27.6d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Holding(excluded from total)
133.0 days
Coordinators
30.0 days
Over SLA
Field Work
0.8 days
Billing
27.6 days
Over SLA
Created: Jun 19, 2025
Due: Feb 28, 2026
Completed: Feb 23, 2026 (5 days early)
📅
167.0 daysTotal Age
⏱️
133.0d in Ready for ReleaseLongest Stage
🔄
26 transitionsStatus Changes
⚠️
48.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay133.0 days stuck in "Ready for Release"
⏱️
Total Delay48.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Release
133.0d
Ready for Scheduling
28.3d / 1.0d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Billing Correction Needed
0.0d
Ready to Bill
21.8d / 1.0d SLA
Billing Review
5.7d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/20/2026 mklose dispatch to Joe
02/16/2026 RFosbury - Allan Klus will work this site over the week. Dispatch on demand.
02/12/2026 RFosbury dispatch to Rodney C.
01/02/2026 MHamersley - recd email (11/11/2025) from Ron stating, "i did not see any of those s/ n numbers" *attached email and LU Forms to WO-01281717* ... 11/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; called 434-808-5998, spoke to Ron Lee, POC for Venue Go/Fit (he is not POC for EV300 vents) sent email: ron.lee@hcahealthcare.com ... 10/29/2025 MHamersley - called 804-483-1167, spoke to Corey, he said he didn't recieve emails, although we do have correct email address: sending f/u email: corey.jordon@healthtrustpg.com ... 09/29/2025 RFosbury - Emailed Corey Jordon, Materials Mgr at corey.jordon@healthtrustpg.com ... 08/21/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 8/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com ... 07/23/2025 MHamersley - called 804-356-8084, spoke to Demetris, need to contact Materials Mgr, Corey Jordon; called 804-483-1167, call went to VM/LM; sent email: corey.jordon@healthtrustpg.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4
or R3.5 and communicated with customer to scrap previous software
versions”.
Verification Test: “Performed Probe and Connectors Checks for all
probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied
batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10
minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been
returned to the customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📧
Email_Response Confirmed
Completed Jan 2, 2026
01/02/2026 MHamersley - recd email (11/11/2025) from Ron stating, "i did not see any of those s/ n numbers"
📧
Live Call_Followed Up With Email
Completed Nov 7, 2025
11/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; called 434-808-5998, spoke to Ron Lee, his is POC for Venue Go/Fit; sent email: ron.lee@hcahealthcare.com
📞
Live Call_Left Message
Completed Nov 7, 2025
11/06/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM
📧
Live Call_Followed Up With Email
Completed Oct 29, 2025
10/29/2025 MHamersley - called 804-483-1167, spoke to Corey, he says he didn't recieve emails, although we do have correct email address: sending f/u email: corey.jordon@healthtrustpg.com
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CHIPPENHAM HOSPITAL - RICHMOND, VA - WO-01281717
Completed Sep 29, 2025
To: corey.jordon@healthtrustpg.com
CC: central.scheduling@emsar.com; rich.fosbury@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - CHIPPENHAM HOSPITAL - RICHMOND, VA - WO-01281717
Body:
Hi Corey,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Venue Go and Venue Fit Ultrasound devices.
📧
Live Call_Followed Up With Email
Completed Aug 21, 2025
08/21/2025 MHamersley - called 804-483-1167, call went to Corey's VM/LM; sent f/u email: corey.jordon@healthtrustpg.com
Mar 20, 2026 11:41am
Hi Joe @Leo Hudson . Could you please advise if the battery was replaced for this? I do not see the part order on the WO, and no follow-up has been requested. It is on the list of defects that GE sent to me.
Work Order: WO-01281717
Account: GE Healthcare FMI
Customer Case Number: 1-554879934643, 1-554907736288
Location: CHIPPENHAM HOSPITAL
Address: 7101 JAHNKE RD, RICHMOND, VA 23225
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC006790
Contact Name: Ron Lee
Contact Phone: 434-808-