📍 ALLEGHENY HEALTH NETWORK WEXFORD HEALTH & WELLNESS PAVILION — 12311 PERRY HWY, WEXFORD PA, 15090
Jun 19, 2025 → Dec 8, 2025
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Dec 8)
⏸ 167d excluded (parts wait + holding)
✓ SLA Met (54d early)
Dispatch0.1d
Holding121.6d (excluded)
Coordinators1.9d
Field Work3.0d
Billing23.7d
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
121.6 days
Coordinators
1.9 days
Field Work
3.0 days
Over SLA
Billing
23.7 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 8, 2025 (54 days early)
📅
122.7 daysTotal Age
⏱️
73.6d in Ready for ReleaseLongest Stage
🔄
22 transitionsStatus Changes
⚠️
17.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1Dec 8, 2025
AI Analysis
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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay73.6 days stuck in "Ready for Release"
⏱️
Total Delay17.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
121.6d
Scheduled
1.9d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
23.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/05/2025 DMalloy - Fanfan at this location today for a ULS PM. Bob Lambert agreed to have FSE Eric M. onsite on Monday, 12/8/2025 for this remediation. He also mentioned that he already received and installed batteries.
robert.lambert@ahn.org
11/03/2025 MKlose called (412) 359-3131; line disconnected
10/23/2025 mklose called 412-359-8297, Dan's VM, left message, sent email; dan.ejzak@ahn.org, dan.ejzac@cs.com
08/28/2025 MHamersley - called 412-359-8297, call went to Dan's VM/LM; sent email: dan.ejzak@ahn.org
WO-01281581-Venue Go Ultrasound VGC000506
WO-01283046-Venue Go Ultrasound VGD001461
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
78101
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📅
WO-01281727 - FCO - Venue Go Ultrasound - WEXFORD - ALLEGHENY HEALTH NETWORK WEXFORD HEALTH & WELLNESS PAVILION
Dec 8, 2025 8:00am – 5:00pm
Work Order: WO-01281727
Account: GE Healthcare FMI
Customer Case Number: 1-554879836056, 1-554907738961
Location: ALLEGHENY HEALTH NETWORK WEXFORD HEALTH & WELLNESS PAVILION
Address: 12311 PERRY HWY, WEXFORD, PA 15090
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC00056
JPG
VGC000561 SERIAL #
Dec 8, 2025
JPG
VGC000561 SOFTWARE
Dec 8, 2025
JPG
VGC000561 WORKLIST
Dec 8, 2025
JPG
VGC000561 BATTERIES
Dec 8, 2025
PDF
VGC000561 COMP. CERT.
Dec 8, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281727
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:07 PM
From:Entered
To:Ready for Release
Duration in Previous:40m
🚨74.0 business days
👷
▶
4
Technician Assigned Sep 30, 1:25 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Tech On Site
👷
Status: Assigned by Cristina Everetts
From:Ready for Release, Assigned
To:Assigned, Scheduled
Duration in Previous:102d 22h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For:2025-09-30T12:00:00.000+0000
🔧
Status: Tech On Site by Eric Mancerella
From:Scheduled
To:Tech On Site
Duration in Previous:2m
✅
▶
3
Status: Ready for Release Oct 1, 9:10 AM
Status: Ready for Release → Dispatch Scheduled → Status: Entered