📍 UNIVERSITY OF VIRGINIA MEDICAL CENTER — 0 LANE RD, CHARLOTTESVILLE VA, 22908
Jun 19, 2025 → Dec 18, 2025
✅ Completed
PCPer client agreement
Target:Jan 31, 2026
🕐 Clock stopped: Completed (Dec 17)
⏸ 134d excluded (parts wait + holding)
✓ SLA Met (45d early)
Dispatch0.1d
Holding96.6d (excluded)
Coordinators34.5d
Field Work2.0d
Billing11.8d
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
96.6 days
Coordinators
34.5 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
11.8 days
Over SLA
Created: Jun 19, 2025
Due: Jan 31, 2026
Completed: Dec 18, 2025 (44 days early)
📅
130.7 daysTotal Age
⏱️
96.6d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
43.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay96.6 days stuck in "Ready for Release"
⏱️
Total Delay43.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
96.6d
Ready for Scheduling
10.5d / 1.0d SLA
Scheduled
24.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
11.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/14/2025 EMartin sent email to Strong, Sara L *HS
Frank, Matthew J *HS
Headley, Patrick C *HS
advising FSE onsite Monday 12/01/25 to start devices
10/31/2025 MHamersley - recd email from Sara providing locations for several ultrasound devices and additional contact emails:
Strong, Sara L *HS
Frank, Matthew J *HS
Headley, Patrick C *HS
Venue Fit Ultrasound VFD001193 - Located in the Vascular Lab
09/30/2025 RFosbury - Sent F/U email to Sara.strong@uvahealth.org , zsc3ky@uvahealth.org to confirm inventory.
08/22/2025 MHamersley - called 434-924-9333, transferred to main hospital, then to Bio Med, spoke to Sara Strong, sent email: Sara.strong@uvahealth.org , zsc3ky@uvahealth.org ... 07/23/2025 MHamersley - called 434-924-9333, transferred to Imaging Dept, call went to VM/LM.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4
or R3.5 and communicated with customer to scrap previous software
versions”.
Verification Test: “Performed Probe and Connectors Checks for all
probes. Confirmed all probes pass. Completed all Peripheral Checkssystem passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied
batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10
minutes, the scan time increased. Completed full system diagnosticssystem passed. Equipment passed all required tests and has been
returned to the customer fully functional”."
🔍Technician Findings
FMI
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Go Ultrasound
📞Call Description
FMI 78101
📋
order parts
Completed Nov 14, 2025
📅
WO-01281742 - FCO - Venue Go Ultrasound - CHARLOTTESVILLE - UNIVERSITY OF VIRGINIA MEDICAL CENTER
Dec 15, 2025 8:00am – 5:00pm
Work Order: WO-01281742
Account: GE Healthcare FMI
Customer Case Number: 1-554872463375, 1-554907637359
Location: UNIVERSITY OF VIRGINIA MEDICAL CENTER
Address: 0 LANE RD, CHARLOTTESVILLE, VA 22908
Manufacturer: GE Healthcare
Model #: Venue Go Ultrasound
Serial #: VGC000267
Contact Name: Sara Strong
JPG
VGC000267_SN
Dec 17, 2025
JPG
VGC000267_software
Dec 17, 2025
JPG
VGC000267_Bateeries
Dec 17, 2025
Timeline
📋
Work Order Created Jun 19, 2:26 PM
Work Order:WO-01281742
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaJun 19, 3:09 PM
From:Entered
To:Ready for Release
Duration in Previous:42m
🚨97.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyOct 31, 4:18 PM