Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281749 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JEFFERSON STRATFORD HOSPITAL — 18 E LAUREL RD, STRATFORD NJ, 08084

Jun 19, 2025 → Nov 26, 2025

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Nov 27)
⏸ 38d excluded (parts wait + holding)
✓ SLA Met (65d early)
Dispatch 0.1d
Holding 27.6d (excluded)
Coordinators 89.5d
Field Work 0.7d
Billing 0.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
27.6 days
Coordinators
89.5 days
Over SLA
Field Work
0.7 days
Billing
0.5 days
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Nov 27, 2025 (65 days early)
📅
114.7 days Total Age
⏱️
44.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
86.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 329 days old
🚨
Primary Delay 44.0 days stuck in "Scheduled"
⏱️
Total Delay 86.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
27.6d
Ready for Scheduling
40.8d / 1.0d SLA
Scheduled
48.7d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/2025 Cever called (856) 889-7845 and spoke to Keri she confirmed the devcie at Stratford for Nov 26th at 11:30-12 advised she is out that day but call Herb at 609-923-3803 Kerri Swipes <Kerri.Swipes@jefferson.edu>

11/20/2025 Cever sent email to Kerri Swipes <Kerri.Swipes@jefferson.edu> and natalie.bonamassa@gehealthcare.com trying to schedule devices Michael is the ge fSE.

10/08/2025 Rbailey - Rcvd call from 856.582.2500 Kerri Swipes inquiring about FSE being onsite. Advised Planner for FU


09/17/2025 Mklose called 856-889-7845, Kerri confirmed device. She is asking for exact time for tech to be at site, and what time he will arrive. sent email: kerri.swipes@jefferson.edu. 


09/16/2025 mklose called 856-889-7845, Kerry had left for day, call back in morning. Battery is not holding charge. Confirmed for Sept 30.


09/16/2025 RFosbury - Left VM at +1 (609) 922-5819 and sent follow up email to Michael.Westerlund@gehealthcare.com to confirm scheduled dates of 9/29 and 9/30


09/15/2025 RFosbury - sent email to Michael.Westerlund@gehealthcare.com offering dates for service. 


07/28/2025 Rbailey - Mike Westerlund sent an email Advising that these devices are at this location


07/28/2025 Rbailey - Rcvd call from 609.922.5819 Mike Westerlund he said that he is the POC for Jefferson Stratford Hospital & Jefferson Surgery Center Washington Township & Jefferson Washington Township Hospital. Sending Updated emails for him to confirm the devices

michael.westerlund@gehealthcare.com


07/24/2025 Rbailey - Rcvd email from Mark Denney that the POC for ULS at Stratford is Mike Westerlund and he included him on the email


07/23/2025 Rbailey - Called 302.898.0083 NA Left VM for Mark. Advised I was sending him email. mark.denney@gehealthcare.com


07/23/2025 Rbailey - Called 609.315.5930 Spoke with Natalie Bonamassa. She said that the POC for Stratford is Mark Denney 302.898.0083

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281749
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 28.0 business days
📅
Status: Ready for Scheduling by Erin Martin Jul 28, 1:37 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 38d 22h
🚨 41.0 business days
👷
▶
3 Technician Assigned Sep 22, 11:32 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-30T12:15:00.000+0000, 2025-09-30T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 55d 21h
🚨 44.0 business days
🆕
▶
4 Status: Entered Nov 20, 1:21 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Philmon Mehari
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-26T16:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Philmon Mehari Nov 26, 1:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
🔩
Parts Added Nov 26, 1:56 PM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Nov 26, 7:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Philmon Mehari
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 51m, 0m
⏳ 3.6 business days
⏱️
Labor Added Dec 1, 10:02 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Dec 1, 10:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:52 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 43m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:36 PM
Invoice Number: 247863

Bottlenecks

Ready for Scheduling
Duration: 40.8 business days (threshold: 1.0 business days)
Exceeded by 39.8 business days
Scheduled
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Nov 26, 11:30 AM
Created
Jun 19, 2:26 PM
Invoice #
247863

Work Details (5)

Name Type Status Qty Amount Date
WL-03020979 Parts Open 1 $0.00 Nov 26, 1:56 PM
WL-03021359 Labor Open 1.5 $100.00 Nov 26, 7:00 PM
WL-03021360 Labor Open 2.5 $250.00 Nov 26, 7:00 PM
WL-03021361 Travel Open 98 $0.00 Nov 26, 7:00 PM
WL-03022296 Labor Open 0.016666666666667 $38.00 Dec 1, 10:02 AM

Details