Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281754 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 IU HEALTH ARNETT HOSPITAL — 5165 MCCARTY LN, LAFAYETTE IN, 47905

Jun 19, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 3 biz days
Paused: 160 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸160d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Feb 11, 2026
160 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 3 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Feb 11 Ready for Release ⏸ Paused 160 —
Feb 11 → Feb 16 Scheduled ▶ Running 2 2
Feb 16 → Feb 17 Tech On Site ▶ Running 1 3
Holding 160.0d (excluded)
Coordinators 2.9d
Field Work 1.0d
Billing 13.6d
✓ SLA Met
Holding (excluded from total)
160.0 days
Coordinators
2.9 days
Over SLA
Field Work
1.0 days
Billing
13.6 days
Over SLA
Created: Jun 19, 2025 Due: Feb 28, 2026 Completed: Feb 17, 2026 (11 days early)
📅
163.0 days Total Age
⏱️
160.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
12.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 160.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
160.0d
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
13.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RFosbury - Called 317-504-4842 and was transferred to Aaron Lafleur. Confirmed Jackson R onsite for Feb 16th

02/03/2026 MHamersley - called 765-448-8000, xfer to Radiology, spoke to Ashley, these devices are not in Imaging Dept; called back, xfer to wrong dept; researched for previous POC; called 317-504-4842, Mounia Alaoui, call went to VM/LM; sent email: mounia.alaoui@trimedx.com ... 01/06/2026 Rbailey - Called 765.448.8000 Asked for BioMed. Given # 866.522.2580 and Xfer'd. Spoke with Zachary. He took the info and advised have someone CB ... 01/06/2026 Rbailey - Called 765.448.8000 Asked for BioMed. Xfer'd to Service Center. in Menu and then it disconnected ... 10/22/2025 mklose sent email to aaron.lafleur@trimedx.com to see if he is a contact for these locations ... 09/19/2025 MHamersley - called 765-448-8000, xfer to Bio Med, Trimedx, Anna, she took info to have someone call back

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R3.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.Completed all Peripheral Checks-system passed.Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281754
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:15 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 160.0 business days
👷
▶
3 Technician Assigned Feb 11, 11:40 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-16T05:00:00.000+0000, 2026-02-16T00:00:00.000+0000, 2026-02-16T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 236d 21h
⏳ 3.0 business days
🔧
Status: Tech On Site by Jackson Reeves Feb 16, 9:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
▶
2 3x Labor Added Feb 16, 2:57 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.75
✔️
Status: Completed by Jackson Reeves Feb 16, 7:17 PM
From: Tech On Site
To: Completed
Duration in Previous: 9h 24m
🏁
Status: Closed by Jackson Reeves Feb 17, 10:53 AM
From: Completed
To: Closed
Duration in Previous: 15h 36m
⏱️
▶
2 Labor Added Feb 17, 11:29 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 40m
🚨 11.0 business days
💵
▶
2 Status: Billing Review Mar 3, 4:53 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:17 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 15h
💰
▶
2 Status: Invoiced Mar 5, 11:10 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255624

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.3 business hours
Ready to Bill
Duration: 10.9 business days (threshold: 1.0 business days)
Exceeded by 9.9 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jackson Reeves
Scheduled
Feb 16, 8:00 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-255624

Work Details (5)

Name Type Status Qty Amount Date
WL-03107381 Labor Open 1.25 $100.00 Feb 16, 2:57 PM
WL-03107382 Labor Open 0.75 $0.00 Feb 16, 2:57 PM
WL-03107384 Travel Open 50 $0.00 Feb 16, 2:57 PM
WL-03107391 Labor Open 1.75 $100.00 Feb 16, 2:59 PM
WL-03108556 Labor Open 0.016666666666667 $38.00 Feb 17, 11:29 AM

Details