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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01281772 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 THE ADIRONDACK MEDICAL CENTER — LAKE COLBY DR, SARANAC LAKE NY, 12983

Jun 19, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 30 biz days
Paused: 135 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸135d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Jan 6, 2026
135 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Feb 11, 2026
25 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 19, 2026
4 business days (counted)
Running total: 30 of ? biz days used
Created: Jun 19, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jun 19 → Jun 19 Created ▶ Running 0 0
Jun 19 → Jan 6 Ready for Release ⏸ Paused 135 —
Jan 6 → Feb 11 Ready for Scheduling ▶ Running 25 25
Feb 11 → Feb 12 Scheduled ▶ Running 1 26
Feb 12 → Feb 12 Entered ▶ Running 0 26
Feb 12 → Feb 19 Scheduled ▶ Running 4 30
Holding 135.0d (excluded)
Coordinators 33.0d
Field Work 1.1d
Billing 8.6d
✗ SLA Missed
Holding (excluded from total)
135.0 days
Coordinators
33.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
8.6 days
Over SLA
Created: Jun 19, 2025 Due: Jan 31, 2026 Completed: Feb 20, 2026 (19 days late)
📅
165.1 days Total Age
⏱️
135.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
36.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 420 days old
🚨
Primary Delay 135.0 days stuck in "Ready for Release"
⏱️
Total Delay 36.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
135.0d
Ready for Scheduling
26.0d / 1.0d SLA
Scheduled
7.0d / 2.0d SLA
Completed
1.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
8.2d / 1.0d SLA
Invoice Pending
0.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 SRobinson- Created follow up WO as requested. (WO-01352987)

02/12/2026 Mklose emailed POC adv Bryan onsite Feb 19th

02/11/2026 Mklose dispatch to Phil

02/09/2026 YEspino Called 518-354-9108 to speak to Joe to try and get this scheduled for next week. Was unable to speak to him so i left a message.


01/09/2026 Mklose emailed POC offered Bryan 1/13 @11:30

01/06/2026 MHamersley - called 518-354-9108, spoke to Joe, he confirmed all 3 GE devices and ready to schedule the end of February.  


12/04/2025 MHamersley - called 518-891-4141, xfer to Bio Med, call went to Joe's VM/LM; sent f/u email: javeni@uvm.edu


WO-01281092-Venue Go Ultrasound RVGB000481

WO-01282731-Venue Go Ultrasound VGD002694

WO-01281772-Venue Fit Ultrasound VFC000758

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. 5.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jun 19, 2:26 PM
Work Order: WO-01281772
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Jun 19, 3:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 45m
🚨 135.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 6, 11:07 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 200d 20h
🚨 26.0 business days
👷
▶
3 Technician Assigned Feb 11, 10:23 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-18T15:15:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 35d 23h
📅
Dispatch Scheduled by Megan Klose Feb 11, 4:48 PM
Scheduled For: 2026-02-17T15:15:00.000+0000
🆕
▶
3 Status: Entered Feb 12, 9:17 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: a0hVU0000050MSHYA2, Bryan Rodriguez
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-19T16:15:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 4x Labor Added Feb 19, 10:37 AM
4x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 5.5, 310
💵
▶
2 3x Expenses Added Feb 19, 10:49 AM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Bryan Rodriguez
From: Scheduled
To: Completed
Duration in Previous: 7d 1h
🏁
Status: Closed by Bryan Rodriguez Feb 19, 7:45 PM
From: Completed
To: Closed
Duration in Previous: 8h 53m
⏳ 3.5 business days
⏱️
▶
2 Labor Added Feb 24, 11:05 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 3, 4:53 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 7d 5h, 0m
⏳ 2.9 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 15h
🧾
▶
2 Invoice Created Mar 5, 11:11 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 2h 43m

Bottlenecks

Ready for Scheduling
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bryan Rodriguez
Scheduled
Feb 19, 11:15 AM
Created
Jun 19, 2:26 PM
Invoice #
SM-255625

Work Details (10)

Name Type Status Qty Amount Date
WL-03111826 Labor Open 2.5 $250.00 Feb 19, 10:37 AM
WL-03111827 Travel Open 120 $0.00 Feb 19, 10:37 AM
WL-03111828 Parts Open 1 $0.00 Feb 19, 10:37 AM
WL-03111825 Labor Open 1 $100.00 Feb 19, 10:37 AM
WL-03111848 Labor Open 5.5 $0.00 Feb 19, 10:42 AM
WL-03111849 Travel Open 310 $0.00 Feb 19, 10:42 AM
WL-03111867 Expenses Open 1 $0.00 Feb 19, 10:49 AM
WL-03111868 Expenses Open 1 $120.21 Feb 19, 10:49 AM
WL-03111869 Expenses Open 1 $0.00 Feb 19, 10:49 AM
WL-03117465 Labor Open 0.016666666666667 $38.00 Feb 24, 11:05 AM

Details